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UML290 Constantly Disconnects

I upgraded my USB760 for this UML290. At this time I only get 3G service. I have a Wilson Electronics Direct Connect setup with a Dual Band Yagi on the roof (@30' above grade) I am about 4 Miles from the tower. If I use the UML290 either VZAM or Cradlepoint mbr 1200 this device constantly drops connection and only connects 1XRRT 100% signal -68 and MBR1200 system log shows a hard device reset before a reconnect. If I connect USB760 (work Modem) it connects EVDO 100% signal -71db and I never get dropped. What is up with this 4G modem. Oh and this was sent on USB760!

Thanks,

Hank

Comments

Neander

Quick, Drop the 4G! The 3G for the Pantech & the 3G for the USB760 are different 3G networks.

The old 3G as you've noticed, is stable. The new 3G is not and is riddled with problems. Your topic is a replica of dozens below (we're all rolling our eyes again). If you're not embeded in a 4G area you shouldn't upgrade at this time,

Pay the rip-off $35.00 re-stocking fee and wait.

willzzz99

The fix for this is to install the latest version of VZAccess from www.vzam.net. After it runs let it update your SIM cards IMS settings to the latest. It should work without disconnects now. If it prompts you to update the firmware, DO IT. Then reboot. Please do this at least once on Windows because the firmware update only runs on Windows. Then you can reboot and install the latest version of VZAccess on Mac if you are using a Mac.

AntonioC_VZW

Swingray wrote:
I upgraded my USB760 for this UML290. At this time I only get 3G service. I have a Wilson Electronics Direct Connect setup with a Dual Band Yagi on the roof (@30' above grade) I am about 4 Miles from the tower. If I use the UML290 either VZAM or Cradlepoint mbr 1200 this device constantly drops connection and only connects 1XRRT 100% signal -68 and MBR1200 system log shows a hard device reset before a reconnect. If I connect USB760 (work Modem) it connects EVDO 100% signal -71db and I never get dropped. What is up with this 4G modem. Oh and this was sent on USB760!

Thanks,

Hank

Please ensure that you have the latest VZAccess Manager software version for your system at the link below:

VZAccess Manager Latest Software

Also make sure that your Internet settings are set to Automatically Detect Settings. You can do this under Internet Explorer, then click on Tools>Internet Options>Connections>LAN Settings, unchecked Proxy Server (if checked) and checked "Automatically Detect Settings" and click OK.

Additionally, ensure that your system Firewall (if any) allows wireless devices. You can do this under Firewall settings then Exceptions and check box to allow wireless portable devices.

Following the above troubleshooting steps may resolve your device’s connectivity issues.

toughbook

Why does everyone keep saying to install the latest VZAM? This version has been out for almost 2 months. I wish they would relase a newer version that would include a F/W update as well for the Pantech. I saw where the LG had a one last week, where is all the love for the Pantech owners?

Swingray60

I've done all of the above from the very start! I have great signal it does connect EV-RevAe but only for a very short time. Like 10 minutes or so. It has done it all along. Logs are telling me that the device is doing a hard reset every time it disconnects.

Thanks,

Hank

I am using VZAM 7.6.3.1. MBR1200 will only connect 1xRTT.

Neander

So you're keeping the Pantech UML290 (in a 3G only area) , and not returning to the USB760 (until 4G comes) ?

O.K. Good luck.

ilocano

I hope this helps some of you.

I found the solution to connection dropping problem after 1 week of research and trial/errors.

Step 1: Call verizon support at 866-221-4096.

Step 2: Press 6 for MIFI device.

Step 3: They will ask you to remove SIM card, wait 10 seconds, then put it back in.

After doing this, it never dropped again. The tech person said by removing the SIM, it resets the cell towers it's connected to. He even called me 15 minutes later to make sure. He did say that he did something on his side too so not sure if calling is required.

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