ask her for the account info
whos name is the bill in? have that person call customer service and reset things
Hello,
Thank you Community Members for providing some troubleshooting tips. It is very much appreciated.
Ridgerunner425, please have the Account Owner contact us directly for assistance. We can be reached by calling 1-800-922-0204,option 0. In the meantime, you can view the functions that can be completed online at the link below:
My Account Online
Thank you.
KellyW@VZWSupport