If you have a business plan with verizon wireless, beware of your minutes. I have a multi-line business plan and a mobile broadband internet plan as well. My business has been picking up recently and i had a surge in call volume resulting in a large increase in the usage of my minutes. Needless to say this caused me to have a 900 + minute overage on my bill. Verizon did not email, text or call me with any sort of a warning or notification that i was incurring overages. I called customer service when I saw the bill to explain my situation. This was the only time in the four years that I have been with Verizon that this happened, so I thought i could up the minutes on my plan and have the overages excused. WRONG! Luckily they cut the overages in half but the reason for not excusing all of it was because I should have checked the minutes, even though they dont have the common courtesy to notify you. When you are busy running two business you dont think about checking minutes, especially when it has never happened before!
If you have a business plan, watch out. Verizon will not tell you if you are incurring overages. They will let you run your bill up and tell you its your fault.
In my business I would never treat my customers this way.
I am seriously considering AT&T when my contractx expire.
