USB connection

Has anyone had a problem with connecting the Xoom to a PC via the USB port? My Windows 7 machine does not recognize the device. It does not even attempt to install a driver. It acts like the port is dead.

Accepted answers

AntonioC_VZW

traveler218 wrote:
So on Windows 7 how do i access the device? I'm afraid I have never heard of the MTP format.

Please refer to the step by step instructions provided in the link below:

http://bit.ly/gK18Ui

All comments

jasnmar

Have you downloaded the drivers from motorola yet?

If not go to http://www.motorola.com/Support/US-EN/Support-Homepage/Software_and_Drivers/USB-and-PC-Charging-Drivers and click the link that says Download Motorola 4.9.0 Driver with MotoHelper*. Install the drivers, reboot and try connecting again.

Jason

traveler218

No, I had not. I just did though and installed it but it doesn't seem to have helped.

traveler218

I'd tried plugging the Zoom into my wife's windows XP machine and it works fine, so I know it's not the XOOM. Problem is my wife works from home and is on her computer most of the time. Besides, her machine does not have the files on it that I want to copy. I would also like to backup the device on my computer. Any ideas why it won't work with windows 7?

unknown

Maybe you could try connecting to someone else's computer who is running Windows 7 to see if that's the problem or if it has something to do with your security or some setting, etc.

jasnmar

That's surprising. Most of the people I've heard from have had problems with XP, but win 7 has worked fine.

I had a lot of trouble getting things set up for my Droid 2 on win 7, but once things got setup I've not had a problem with the xoom.

The best advice I can give is tomake sure your xoom is unplugged, uninstall the drivers, reboot, install the drivers, reboot and then try connecting.

If you don't need to move very much you can try dropbox, rather than connecting directly, or something like Bluetooth file transfer.

Jason

kazetsukai

The Xoom does not mount like a normal flash drive/partition, instead it utilizes MTP to do file transfers. On Linux, I had to install the mtp-tools package to get around this. While command line, (example: mtp-sendfile) they're my style and work well.

MTP grants the Xoom potential encryption and DRM features (as well as not tying up the internal memory to the host computer) at the expense of a good out-of-box storage solution. I don't think it was a very smart move, but that's just me. I'd rather reformat the device to use all 32GB once the SD card slot begins working.

traveler218

So on Windows 7 how do i access the device? I'm afraid I have never heard of the MTP format.

kazetsukai

MTP is not a format, it is a protocol, a language for devices to talk to eachother. See http://en.wikipedia.org/wiki/Media_Transfer_Protocol for information on MTP.

Here's a common question to most MTP troubles: Are you connecting the Xoom via a USB hub, or directly to the computer?

traveler218

I have tried both, neather one worked. Also, as I said before I connected to a windows XP machine and it worked fine.

kazetsukai

Sounds like a driver bug. If you haven't already, contact Motorola support and have them open a ticket.

Be prepared to give them exact steps on what you did.

AntonioC_VZW

traveler218 wrote:
So on Windows 7 how do i access the device? I'm afraid I have never heard of the MTP format.

Please refer to the step by step instructions provided in the link below:

http://bit.ly/gK18Ui

traveler218

I have followed the instructions several times (in the hope of getting different results :smileysad: My device is still not recognized by my Win7 computer.

traveler218

I sort of gave up on my Win 7 professional 64 bit machine. I tried debug on, debug off. I tried installing the 4.9.0 driver and I even tried multiple ports on my computer but no joy. I only have the one cable that came with the Zoom and it works both on my laptop and on my wife's desktop, both of which are XP machines. I was able to set up the SDK on my laptop and unlock and root my Zoom. I installed the tiamat kernel (very 1.6.1) and now I am running overclocked at 1.5 Ghz, NICE!

For general file transfer with the win7 computer I use ES File Explorer with a wireless connection. That works very nice and even appears to transfer at a higher rate.