Not receiving sms messages on iPhone?

xxfortneyface

For some reason I am not receiving text messages from certain people on my iPhone.

anyone have any ideas?

both verizon and non verizon customers.

is anyone else having this problem, or does anyone know what is causing it or what needs to be done to fix it?

Accepted answers

vanessas_vzw

Good afternoon!

I see so many posts with the same or very similar issues; therefore, this response is directed to all of the community having this problem. If you have already tried the previous steps provided, I encourage you to update your device(s) with iTunes, if there are any updates available. If there aren't any updates available, then do a complete reset. (Erase all content and settings.) If you have done all of this, we will need to speak with you for additional assistance.

How To Do a Complete Reset on iPhone

If you need assistance, please send me a Private Message, and I will be happy to help!

Thank you,

All comments

smcghee

Ive been having the same problem, sometimes the messages i send get lost, and sometimes my incoming messages get lost...i switched back to my moto dorid and the problem stoped then back to the iphone and wow problem starts again

RoyB_VZW

This is an issue that would require additional troubleshooting. If it persists, please PM me with your wireless and contact numbers, or reach us from an alternate phone (not your wireless phone) at 1-800/922-0204 and we will be happy to further assist.

Thanks,

Roseto33

I am having trouble recieving text messages on my verizon iphone 4 could you please help me. I am getting some but not all and very frustrated.

Thank you,
Elizabeth

EdW_VZW

Thank you for your inquiry. Perhaps you could try doing a soft reset on your device by powering it off for a full minute and powering it back on refreshing the connections. Then, try sending a message to the person(s) you had the issues with receiving the text messages from and ask them to reply back to you seeing of the messages do come through. If you are successful, perhaps it was how the messages where sent to you from before that caused them not to be received. If the issue repeats, please note any error messages and let me know so I can further assist. I hope this helps.

Mogen222

I have also been having this issue. I contacted tech support and was told there was nothing wrong with my phone after they had me send a text to myself. What I was told to do is to call back when I have one of the phones in question with me and they would run additional tests. This issue doesn't make any sense since it only effects a couple people and not all people texting me.

kfvon

My iPhone is only sporadically receiving picture messages. I will get one or so for every four picture messages that someone sends me. Has anyone had this problem or does anyone know what to do? I've tried *228, and my MMS Messaging and Cellular Data and Data Roaming settings are all swiched ON. Help!

kaebfly

kfvon wrote:
My iPhone is only sporadically receiving picture messages. I will get one or so for every four picture messages that someone sends me. Has anyone had this problem or does anyone know what to do? I've tried *228, and my MMS Messaging and Cellular Data and Data Roaming settings are all swiched ON. Help!

The issue may not be your phone but the senders. Or it could be the network in your area. Have you restored or reset the phone? Contacted Tech Support? Taken the phone in to a VZW store or an Apple store?

Aubie88

I just got an iPhone 4 with Verizon less than two weeks ago and I'm not receving all text messages. I've set Roaming and MMS to "On." Turning phone off and on does not work. I never had this issue with an older model phone with AT&T. Considering taking the phone back and going back to AT&T if this isn't resolved.

keezy

Aubie88 wrote:
I just got an iPhone 4 with Verizon less than two weeks ago and I'm not receving all text messages. I've set Roaming and MMS to "On." Turning phone off and on does not work. I never had this issue with an older model phone with AT&T. Considering taking the phone back and going back to AT&T if this isn't resolved.

Did you try the *228, option 2 method?

Remember you have 14 days from date of purchase to return/exchange the phone and pay the $35 restocking fee.

ArnettH_VZW

Hello Aubie88,

I would love to assist you in resolving your text message issues. If you are still having this issue, please send me a PM with your mobile number & a contact number so I can check the provisioning on the phone line. I want to check your provisioning and text traffic on our network so we can get this issue resolved once & for all.

Look forward to hearing from you...

jacobvargas94

hello i am also having the same problem to where i am not receiving text messages but i am able to send them to people. is there any way you could help me out. this happened before when i first got my iphone. please help it is very frustrating i just got this phone july 12, 2011.

Rltw

I am having similar issues with my phone. When I attempt to send a text the message is not sent and text window closes on it's own and goes to home screen. When a text is sent to me the phone will continuously reboot until I do a hard shutdown. This is a replacement phone only a few weeks old. I've done factory reset, 228 option 1&2, contacted vzw support with no resolution. I have trouble ticket number for tech support and have not been contacted in a week.

YaleK_VZW

Hello jacobvargas94,

Welcome to the forums, hopefully we can make you a long time contributor! How often would you say that you do not receive messages? When this happens is it every message or just random? Does it seem like they are coming from specific people or different carriers? I am very interested in resolving your messaging concerns.

CristinaD

I am having the same problem.

I called Verizon and they told me to reset it by calling *228 option 2 which I did (and I do every week)

The problem is that I sometimes get messages and I sometimes don't get them. And the messages I sent have the same problem. People sometimes get them and sometimes they don't get them. So, every time this happens I call and the rep asks me to call *228 option 2 and ask the person to send me the tex again and that 'sometimes' work.

I even had problems trying to send my bank of america code from the internet to the phone (something that never happened before with my unlocked Tmobile Iphone)

Also, this is random. I have problems with Verizon customers and Tmobile customers.

vanessas_vzw

Good afternoon!

How To Do a Complete Reset on iPhone

If you need assistance, please send me a Private Message, and I will be happy to help!

Thank you,

babigrl2308

I am having the same problem, I have even tried sending messages to certain people while I am with them to see if they get them, and they don't but yet they text me two minutes later and I receive their messages!! Please help me!

Maximus35

Same problem here. One message took 3.5 hours to get to me. What's going on?

ms3

I have an iphone 4 that i have upgraded. My problem is that

I am unable to receive sms messages from only one person on my contact list.

They receive my text, but their response never reaches me.

LeRaffe

I am having the same issue and I know this is an issue on Verizon's side/network NOT the iphone. I have an iphone and I am not recieving all the text messages my friends are sending to me. When my friends send a group text, I am the only one who does not recieve the group mms text and I am the only one on the Verizon network. Even when my friends send me a SMS from AT&T, I don't recieve it sometimes. I have replaced my phone earlier this week and this issue is still happening, and if anything, its more prevelant. This would also happen on the old iPhone OS and the new iPhone OS.

So long story short, even with a new phone, new os, everything updated correctly, my Verizon iPhone is the only iPhone I know that does not recieve all the texts both MMS and SMS sent to it.

lancecarol

My wifes new iphone 4s is having the same problem. It is not receiving sms group messages and sms single messages from certain contacts in her address book. Not sure where to go for help. We went Verizon store. They said they had not heard of the problem and that we needed to contact apple. I have done sync, *228, reset ect and nothing makes a difference. We are obiviously not the only ones having this issue. I would appreciate help from verizon as to how to correct this issue. Thanks.

ryan_thoreson

I'm having the same issue - I've done a soft reset, updated my phone through iTunes, called *228 and did option 1, deleted the contact and re-entered it, had them reboot my text messaging, etc. Nothing has worked. It's happened intermittently with somebody else on my family plan on Verizon and is happening constantly with the one person I need to be able to text on a daily basis on another network, so I'm pretty sure it's on my end. When I called Verizon, they also said they hadn't heard of the problem - does anyone have other ideas?

aslan

Don't think you are along iphone users. I have an Pantech Breakout android and am having intermittent problems recieving text messages. This has been happening for about a month now (from what I can tell). Our family is spread across the country and texting is our main means of communication. I can't tell you how many texts I've missed, but there are a lot! I've asked my family to notify me if they send me a text and I don't reply. I've had two dropped text messages in the past three days. I've checked my husbands phone and everything indicates that the message went through but I never receive it. Verizon tech support has worked with me several times (both in store and online). I've reset my phone to factory settings and now they say it could be my phone. The phone is only six months old, so I don't buy that as a valid reason particularly when I hear of others having the same problem. I would love for someone to give me some insight on what could be causing the problem. Thanks.

janie1569

I'm also having the same issue! I have had it for 3 days and have tried everything - including getting a new iPhone. Well its still a problem - so its clearly not the phone. Its clearly a Verizon problem. Mine also tends to happen at night...and then works around 8 am every morning...

PGiphone

I am having the same issue with my iPhone SE. I do not receive texts from Android unless it is a group text with another iPhone. I have tried all the settings and reset. I went to the local Verizon store and the repeated what I had done with the same results. They said I would be contacted by a higher level of tech services but that was weeks ago. Any assistance would be greatly appreciated.

VZ_Donna

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