PANTECH UML290 problem

Hi,

Having trouble installing my pantech UML290 4g aircard. after installing the access manager, i plug in the usb card and receive an error saying that windows was unable to instal the RMNET service driver. When i try to connect to the device in the access manager i get error "WMC100". I am running windows vista, I read someone had a similar problem but no solution was posted. Can someon help me out with this?

Thanks,
John

Accepted answers

RoyB_VZW

The way to escalate the problem is to allow our Technical Support Team to troubleshoot the issue. Then, we complete a Trouble Ticket, which is then escalated to our Network Repair Bureau for resolution. This is the reason we have asked that you contact us, so that we can troubleshoot properly.

Thanks,

All comments

David_S

I too have a Pantech 290 problem.

Just installed on a MacBook Pro. Works great but I can no longer connect with my CISCO VPN. I tried reinstalling the VPN with no luck.

Thanks,

David S.

totem71

VPN trouble here too. On a MacBook pro, using latest s/w.

Net works great until I connect to VPN. The connection itself seems to be established but DNS lookups stop working, and within a minute or two the uml290 either spontaneously disconnects or actually seems to crash (the adapter briefly disappears and then reappears in a default/disconnected state). The same VPN configuration is working without issue over wireless & wired connections.

KellyW_VZW

Hello,

Have you performed a Windows Update on your computer to ensure your Operating System has the latest version installed?

Thanks.

KellyW@VZWSupport

tux1234

I got the UML290 few days ago. It was sold indicatinf vpn support. VPN does not work. Spent few hours debugging. Called tech support and they have no clue.

Googling shows lot of people complaining about vpn problems.

http://www.evdoinfo.com/pantechfix

Looking to return this and get sprint card

totem71

thanks Kelly.

in on a Mac, but...

* vzwaccessmanager is up to date (update feature says i already have the latest)

* uml290 firmware is up to date ( L0290VWB333F.230 )

again - 3g is working; 4g is working really well (where it's available). as soon as i connect VPN, everything comes to a halt. VPN connection works fine when I use ethernet or wifi. so it strongly suggests to me that there's a problem with VPN compatibility in the 290, or that there is some uml290 setting that needs to be adjusted in order to have VPN working properly. Thanks for any advice!

dako

Alas, i was working fine on my uml290 through my cisco vpn connection too until i recently updated to the new firmware release of L0290VWB333F.230 and now i can still connect through vpn fine but cannot open several microsoft applications, IM communicator and Outlook client.

The problem is with firmware version L0290VWB333F.230 because that's when the applications on the vpn side stopped functioning and won't open saying they can't connect to their local server. However, the local internet works fine with L0290VWB333F.230 but not through the cisco vpn anymore.

my vpn connection works fine through wireless and also ethernet connection which confirms its the firmware. there is no usb security filter on this my work laptop, open policy. i'm glad i have the other connectivity's as backup so i can work for now.

i have done a aircard trial with both the sprint and t-mobile aircard, the sprint signal was weak and the t-mobile only got 3g on their 4g rocket model and i was enjoying 4g on the pantech. But if the next firmware update from Verizon does not fix this vpn connectivity problem then i will gladly break out of my verizon contract to go with t-mobile since my livelihood is through vpn is the only reason i got it for. And i know the vpn worked fine through t-mobile.

I wonder if its being communicated up the chain, as more upgrade's occur there has to be more complaints coming...hope it get's addressed cause it's been unplugged for a week now and doesn't even make a good door stopper or a paper weight even though i'll pay my bill for it on time, until the patience wears out.

PhillyBee

I'm glad to read I'm not the only one having a problem with this Pantech UML 290 device. I think it's a piece of junk. If I'm not getting an error message stating "device could not establish a connection Error WMC 104" then it's running on a 3g network and slow as molasses and/or constantly disconnecting. It ran well when I first got it last fall but is getting progressively worse. I'm ready to uninstall the device and drivers and reinstall my old Novatel 727 device. Never had a problem with that one.

KellyW_VZW

Hello,

Sorry to learn that you are still having some trouble with this device.

When you can be in front of your computer with the Mobile Broadband card installed, please call our Technical Support team directly at 1-800-922-0204, option 3 for assistance. We will walk you through some additional troubleshooting steps to find out what is causing the problem and determine a resolution for you as this type of troubleshooting cannot be completed effectively through this channel.

Thank you.

KellyW@VZWSupport

BadgerMike

We have 30 of these cards and everyone is having connection/disconnection issues. What's going on? Tech support is probably not the solution if everyone is having problems. We are in a 3G only area, upgraded for the discount. I've read you can put the device into a 3G only mode, but its supposed to be compatible with all 3 network speeds (1x,3G,and 4G) much of our territory is still only 1x. I have the latest software and firmware. This problem needs to be escalated.

mkratch

Very unhappy customer with the UML290. I had a Pantech UM150 (1x) from Alltel. It worked beautifuly for nearly 3 years in my Cradlepoint MBR1000 router. Internet was on all the time when the power was on. We even used it to Skype with friends in Europe. Even streamed live to the internet with Ustream, and with more than one computer connected to the router. Of course I took the bait for the faster speed with the UML290. It provides only multiple disconnects or fails to connect nearly all the time. Constantly shifts back to 1x then won't reconnect. Latest firmware updates for both the router and the modem seemed to make it worse. The UML290 has the same problem when plugged directly into the laptop. I took both modems back to the Verizon store to see if they would reactivate my old one. According to them, I can,t do that without paying a king,s ransom to get out of the contract, and they can,t activate the old one. Can't stream video and voice over satellite. Oh, and not even a vz rf expert could help. We're fringe people, on the edge of the service area. I guess we are just hosed.

mkratch

Also, don,t blame the router. It works five by five up to a thousand feet. I just need the modem to stay connected. If the signal is to blame, then why wasn't it a problem for the UM150? Reluctant to put out a grand or so to put up antennas and signal boosters unless I know it will help. Just seems that a shmuck like me out on the fringe will have to pay again to get nothing. And no, I won't spend another minute on chat, voice, or any other media trying to troubleshoot it. After several months of it, the system still does'nt work. I want my old modem back. If vz does'nt know how to fix it then how can I? Oh, I would be happy to host someone to come out and test the site. mike.kratchmer@gmail.com

RMAN

I just want to let you all know that after making the change using the pantech utility changing the connection to 3G I was

able to finally make a L2TP VPN connection. So if you are having issue with the pantech on vpn I suggest you following the step provided by EVDO info link.

Thanks for the information and link, and I hope Verizon is aware of this and make some changes.

pfbanker

I've got a similar scenario. Had a UM175 that worked great and I loved it. VZW called me to offer me the new 4G UM290 and I took the bait. I've just received the modem and cannot surf the net or get any type of connectivity with it. I've checked to make sure the firmware is up to date and even my Windows network icon in the system tray shows I have Internet access but I get nothing when I launch a browser (connection timed out error) and my Dropbox app isn't showing connectivity either.

Just for fun, I moved the UM290 over to my MacBook Pro and have the exact same issues. Why doesn't VZW just post the solution somewhere so we can all just fix it.

One thing I did notice was that each time the UM290 connects, it would set my default gateway to an IP address one higher than my computer's IP address. When I try and ping or tracert to the DGW, it would make one hop to my local tower I guess and then time out 29 more times.

I'm getting really tired of screwing with this **bleep** thing.

Jenny16

We have 4 of these devices and have connectivity and Outlook connectivity issues no matter what network we were on - 3G or 4G. I have tried to contact verizon and basically was told they could not help me because I am using Outlook and a VPN. My Outlook and VPN work on ANY other network other than theirs. They disconnected me from tech support 4 times and have spent countless hours trying to figure out the problem with NO help from Verizon.

Anybody have any solutions to the problem other than call Verizon technical support?