4 Months ago, Oct 2010, I went to a Verizon Wireless store and asked to consolidate my 3 different accounts into one account and one bill.
They seem pretty helpful and did everything, including SELL me 5 new Droids and one new wireless card, by telling me it's easier and the correct way to do this and in the process cancelled my old wireless card.
Everything was good till I got my 1st bill and it was a mess, but to their credit they worked it all out and by the 3rd bill my total bill had corrected itself to around $1100 per month (more than the $850 they promised originally).
I accepted it and chalked it up to experience with salespeople and VERIZON in general that most everything they tell you, doesn't come true.
Fast forward to tonight (2/14/11), and I got an email telling me my old account has a charge of $110 outstanding.
I called and after 45 minutes on the phone I was told, sorry, because your old account was never cancelled, rather it was put on "vacation suspension" for 90 days and it re-activated last month, therefore the charge of $110 stands.
After going at it for few more minutes with the agent I requested a supervisor to handle this, to which the agent replied sarcastically: The "SUP" is not going to do anything for you either!
I find it amazing, that Verizon will spend more money and give all sorts of credit to bring your account to them from another carrier, but will not waive a $110 bill, that was due to their mistake, in lieu of making a customer who is paying over $1100 a month, based on their recommendation,happy.
Customer Service has become just a slogan for most companies and I don't think they should use it just because they heard it in a training class.
I will seriously consider another company when my renewal comes around.
Sam
