Having a heck of a time with 2 new MiFi's. I upgraded to the 4G 4510l on 2 exisiting lines on my account replacing older 3g MiFi's. These devices would not activate via the automated activation line. Brought them into the local VZ store where they were purchased. No go, they said I need to call tech support. Something about terms of service or conditions. I didn't fully understandt the explanation. Tech support says the devices are already activated. Not true. I am unable to get a wifi connection to the device but not out to the Internet. When I connect to the MiFi's web gui, you can see it trying to connect to the VZ network and then it says disconnected a few seconds later. I get a solid purple led light meaning 4g is detected but is not connected to the VZ network. Hmm, sounds like it's not activated despite being told otherwise.
After tech support said these devices were already activated I tried to setup a My Verizon account for them. Had to create a new My Verizon account because these devices were transferred to a business account. In order to get the temporary password for the new My Verizon account I was instructed to open VZ Access Manager to retireve the text message with the password. One problem, the 4510l is not supported in VZ ACCESS MANAGER!!!! At least that is what I'm finding when Googling "MiFi4510l VZAccess Manager". So, how the heck do they expect me to get the text message with the password if it's not compatible with vzam?
Beyond miffed! EVERY SINGLE MIFI/usb device I've ever purchased from Verizon has had activation problems. Our business has been through 8 mobile data devices over the last few years (new lines, upgrades, etc.) and not a ONE has ever activated without a HUGE hassle like this!
So, in review, how do I retireve a text message from a 4510l that does not connect to VZ Access Manager? Why are these devices not activating and why is tech support telling me they are activated?
Annoyed in VA!
