Samsung Charge wont stay on 3G

My new charge and my wifes wont stay on 3G networks. We have to restart the phone and then it will restart with 3 g service and after about 5 minutes or less it goes back to regular service with no connectability. What is up with that. It happens everytime, restart, 3g for 5 minutes and then back to regular service. My friends can be sitting right next to me with there phones that aren't the Charge and they all have 3g. Any ideas.

Accepted answers

DaisyP_VZW

Thank you all for your replies. I know it can be frustrating loosing network connection on your device. Please ensure Use packet data is checked on your device by following these steps:

1) Menu

2) Settings

3) Wireless & network

4) Mobile networks

5) Use packet data - Make sure this is checked

All comments

jackyar

I am having the exact same experience. Losing network connections all of the time and on an expensive brand new phone

jackyar

I am having the exact same experience. Losing network connections all of the time and on an expensive brand new phone

andrews1434

I am having same issue in Chicago.

Any word on this Verizon?!

gemro311

Suggest you call Verizon and put in a ticket..I am having the issue on my replacement phone . Have a feeling it's a device issue . My wife and friend also have the charge , and have not experienced this problem. Verizon contacted me this morning to follow up and they are now running tests to see where the issue is...

DaisyP_VZW

Thank you all for your replies. I know it can be frustrating loosing network connection on your device. Please ensure Use packet data is checked on your device by following these steps:

1) Menu

2) Settings

3) Wireless & network

4) Mobile networks

5) Use packet data - Make sure this is checked

paperclips

Hi Daisy!

I followed the steps, data packet is on, Wifi off, and still cannot get my Droid Charge to hold a signal for more than 10-20 minutes at a time! I've called Verizon so many times and all I've been told to do multiple times, was to restart the device, and of course 3G comes back, but this is such a temporary fix to this problem...

Is there any way to exchange the phones if they are faulty, or is there an actual solution to this problem?

Thanks,

Girl Working in NYC Who Has No Service.

DaisyP_VZW

Hello paperclips,

I’m sorry to hear you’re still having difficulties with your device not staying on 3G. Do you notice this is happening in particular areas or is it happening everywhere? If it's happening everywhere I would recommend you do a factory reset following these steps:

Go to Menu
Go to Settings
Go to Privacy
Select Factory data reset from the Personal data section
Select Reset phone. Keep in mind this will erase all data from your phone but it won't erase current system software, bundled applications and SD card files like photos and music.

If it's only happening in certain areas please reach out to our technical support team at 866-892-7957 to open a trouble ticket for the area.

EdinTN

was it solved?