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Crashes during music play

ONLY after installing Gingerbread, I can be listening to music with any music app (including the default one built-in) and the phone will randomly shut off in the middle of a song, any songs. I had a CLNR sent to me and the same thing occurred the same day. I have seen some people reporting the same issue online but not in the Verizon Community forums. Has anyone else had this issue or know what the cause is?

Comments

Wildman

Did you try clearing the system cache?

Power Off / Press and hold Home and Power until seeing DROID with asterisks / Press Volume Up and Down / Use volume buttons to move down to clear System Cache / Press Power Button.

After done select Reboot and press power button again...

phantom_enigma

Tried that per your suggestion, issue still occurs. I have also reformatted the SD card and that also didn't fix it. It appears to be SD card-related though because it does not happen with any web-streaming apps (ie. Pandora, YouTube).

bearone21

it could be the card but perhaps it's like anti-virus, they fight each other, maybe the same thing with multiple music players on same phone.

TominqueBo_VZW

Hello bearone21,

Thank you for your feedback. It is possible for the cause to be the card. Phantom_enigma are you still experiencing the issue? Have you tried a different card or a reset to the device. If you are still experiencing this please let me know so I can further assist you. Thank you.

Kooshie

Hmm, i just experienced this problem for myself today. I have read this is a gingerbread issue but i am really looking for a resolution this happened to me 3 times today, once yesterday but i was alsi running ither apps so I thought that was the cause.

JadeComputerGal

I'm having a very similar issue except that it's not related to my SD card, and I'm desperate to find a solution. This phone used to be like my best friend, but every since the Gingerbread "upgrade," I spend an increasing amount of time fighting the temptation to throw it in the trash. I've been waiting for the Bionic for almost a year and I'm hoping to either find an answer before then since I feel like I just can't take this for another month even if it is released in August.

My crashes aren't occasional. I've had them happen as often as 18 times per day, and always when I'm listening to audio,and it's not related to the application. It happens with the stock player, Audible, TuneIn, and Pandora. The phone just suddenly shuts down and it's often next to impossible to get it to restart. I've cleared the system cache and removed almost every app that insists on running in the background, other than Lookout and the stupid stuff Verizon doesn't let you remove.

I'd be very grateful for any help. Audio is about 70% of what I use the phone for since I listen to streaming radio all day at work. I'd be willing to do a factory reset and go through the irritation of reinstalling and reconfiguring all my apps if I could find any evidence that would resolve the problem, but all the posts I've seen from people who have tried that say it didn't make any difference :smileysad:

Cody21

I can't speak to Tunein or Audible - I assume they're streaming APPS like Pandora? Anyway, I know for a fact that Pandora has an issue with GB. I discovered this 1st hand a week ago -- it will intermittently, yet reproducably, just crash - causing a BLACK screen and system shuts off. The only way I've been able to get it to restart is with a battery pull. Might be worthwhile firing off a REPLY to Pandora just to make sure they continue to know there are problems with their APP. ditto with the other APPs if they continue to not work properly for you.

good luck.

phantom_enigma

So I found another memory card, an 8GB (was originally using a 16GB). Formatted it, added some music and sure enough, it shut off randomly during music play. This has happened once to me with Pandora, but it was charging at the time and the phone doesn't seem to like music play while charging, so I'm not sure if it is related.

Cody21

Is it ALL music you play, or just STREAMING music? As I mentioned ealrier, there is a known issue with PANDORA. Have you uninstalled & reinstalled the Music App you are using? (I'd do a SYSTEM WIPE/CLEAR CACHE via the Power Up process in between the uninstall & reinstall)

phantom_enigma

My issue is with music on my memory card. I've tried a hard reset, a system wipe/clear cache, a replacement phone, formatting my memory card, tried another memory card, and using different music playing apps including the pre-installed one. This really appears to be an issue with Gingerbread because this NEVER happened until I did the upgrade on my original phone, and the replacement had Gingerbread installed.

Cody21

It almost sounds to me like you have a corrupted Music file. (are these all .MP3 files? Or what type music files are they?) I mean since you reformatted the card, wiped cache, and this is a totally different phone, the only common denominator is the Music on the card. How about move ALL of the music from the card (to your PC). Then just put 1 music file and test it? If THAT one works, then copy a few more & test, etc ... Not saying GB did NOT introduce a bug - gawd knows how many bugs it DID introduce - but a corrupted file certainly can wreak havoc. I will say that personally I am not having any Music playing "crashes" going on other than when using Pandora ... plugged in or not.

Kooshie

I've noticed the common denominator seems to be sms.

phantom_enigma

It seems random because it happens with various songs. I have also tried testing it with songs that the issue occurred with and it's not consistent. It may shut off once, maybe twice, but I can play it again at other times and it works fine.

phantom_enigma

Oh, and they are all .mp3 files.

phantom_enigma

SMS? How so?

Cody21

yea, SMS (texting), due tell ??

Kooshie

Mine crashes when I get a text, I have seen that others have the same issues. Today I went on an hour long walk, my phone was my busy companion, I was listening to my music player, using sporty pal and also had Vlingo safe reader running in the back ground. I also received an email. All this and not a single hiccup! But heaven forbid I get a text while I am listening to my music :smileysad:

phantom_enigma

Haven't had any issues relating to texts myself.

Cody21

OK, this thread is getting a bit long so not sure if you answered this. Have you booted into SAFE MODE and tried it? What I would do is boot into SAFE mode, and ONLY test some music for a while. Try not to launch any other Apps during your test period.

SAFE MODE:

- Power Off

- Press & Hold the Menu button

- continue to Hold & now press power on - but continue to hold Menu down

Phone should eventually come up saying Safe Mode in lower left corner.

Otherwise, I am at a loss as to why you're having these issues given everything you've done.

ImitationCrab

I too been having the same problem ever since updating to Gingerbread and the past two patches haven't done anything to help.

The 3 main audio players I use are winamp, pandora, Pocket Cast, and Google's Listen. All 4 of these have had the issue where my phone crahes and I have to pull/reinsert the battery in order to get it to play again. It hasn't happened yet on SoundCloud, TuneIn, or Google Music Beta but I'm not sure if that's because I use them less so they haven't had the chance to or it's something else. And as you can probably tell, it doesn't matter if it's a local file or streaming audio during the crash.

this is my 2nd Droid X BTW, the previous one I had replaced due to dead pixels and both have the audio/crash issue

Brewman

My DX, when using the built in music player, spontaneously reboots itself. But only then. Running streaming music via Pandora, etc... doesn't cause any problems, just using the music player. Seems to have started after the GB install, but only after a month or so. I've heard it's a bug in the music player?

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