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Incredible 2 Will Not Turn On

My HTC Droid Incredible 2 froze today while I was text messaging. I tried to turn the phone off using the power button, but the phone was completely frozen. I took out the battery to turn it off, but have not been able to get it to turn back on. I tried plugging it in to charge and nothing happens. I have also tried to do a factory reset on the phone, but again, nothing happens. I have not dropped the phone or physically damaged it in any way other than normal wear. The phone has was lagging considerably for the past few weeks, but I have never had this issue before. I also fully charged it less than 2 hours before this happened, so I don't think it's out of battery either.

Very frustrating! I am hoping someone else has had this problem?

Comments

unknown

Thanks for posting. In order to resolve your issue can you please PM me your mobile telephone number so I can research your account and get you an answer? Thanks.

danastar1319

I have also run into this issue with my Droid Incredible. Any solutions?

austin_sitzmann

Mine would not power on toady. I hooked it up to my computer and it turned on. it must not have been getting juice from the wall charger

arolon921

I have a droid incredible 2 and it is in excellent condition. Has never been out of the otter box, dropped, wet, over heated... nothing. Today the screen froze while I was texting and would not unfreeze so I took the battery out to reset it and it never turned back on. It has at least 70% battery. Never the less it will not charge. What should I do??

AntonioC_VZW

Hi arolon921,

I feel your pain; I use my phone all day and I can see how inconvenient it is not being able to power on your device. While you indicate that phone has 70% charge, my first recommendation would be to charge your phone overnight and ensure that the electrical outlet being used is providing power to the phone. If phone fails to power on after it has been fully charged I would recommend trying a Factory Reset and since your phone does not power on please try the alternate method instructions at the reset link.

If the above options fail to power your phone and if it is within the one year manufacturer's warranty you may qualify for a Certified Like New Replacement if no water/physical damage exist.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

houston2be

I've had the same problem twice in the past week now and it's really irritating. It randomly turned on the first time it happened after about two hours and it hasn't turned on yet today.

2yrCountDown

This happened to me. All of a sudden my phone went black but the buttons were still lit. Then nothin. I held down the power and volume to reset. I toggled to reboot and it kept circling through the HTC home screen and going black. Now it wont even do that. When it is on the charger, the light won't turn on either. I have tried a bunch of times to soft reset it by removing the battery. It was working perfectly before this, no drops and no water. I think I have exhausted my options...

turtle272001

I also had the same problem and called into Verizon the sims card was bad. This was a guess from the guy helping me on the phone. I had one from my Droid 2 and put that one in. Phone has not had that issue since then.

xchaseer

same problem here idk what to do can someone help plz.?

xchaseer

i tried this step but when i do the hard factory reset it boots the htc logo then goes to updating software then shuts down.

jennatwothree

I'm having the same issue. I charged my phone last night and when I woke up the phone was completely dead and wouldn't turn on for anything. I have tried different power outlets in my home and connected the phone to my computer and even tried different power chargers but nothing will turn my phone on. I also tried taking the battery out and resetting the phone but the only thing that happens when I press the power button is the red light indicator will blink a few times (which I have never witnessed before) and then turn off. I am getting so frustrated trying to figure out what to do because ever since I bought this phone I haven't had a problem and I don't know what to do!!

Mlissi97

My phone was charging and got hot and shut down, not it will not come on at all. I've taken the battery out and nothing. Not a blinking light, just nothing. I put it on the charger because the battery was dying and it said to charge the phone. Please help! If anyone knows what is going on I would appreciate any input.

Kelz

My Droid Incredible 2 has done the exact thing....I have complained about it to customer service. they sent me another Incredible 2 and now it has also done the same thing. Is it possible to get and early upgrade to a Iphone 4s for my inconvenience. be cause i do not want another Droid Incredible 2

angri

That happens to me alot sometimes i have to hold the power button down until i feel it vibrate then it went on but still after that it locks in eyeball mode for about 3 minutes.

kayjay89

im having problems it frozed on me i couldnt turn it off so i took the battery out and now it acts like its going to turn on but it just keeps turning on and repeating the same actions what should i do

kayjay89

I NEED HELP!!!!!

lulubell14

SAME HERE, FOR THE 2ND TIME,...SERIOUSLY I AM NOT UPGRADING PURPOSELESSLY TO NOT EXTEND CONTRACT . THIS IS THE MOST WE HAVE PAID ANY CELL PHONE COMPANY, TO GET THE BEST...NOT SO MUCH, ESPECIALLY IF SO MANY ARE HAVING THE SAME EXACT PROBLEM, BASICALLY AT THE SAME TIME PERIOD??? MAKES YOU THINK, Especially WHEN YOU ARE PHONE-LESS, NO CONTACT WITH CHILDREN, SCHOOL, WORK, ECT- TIRED OF IT.,

sirrobertm

Not sure if you are still having this problem, but if you call Verizon from another line, they will most likely replace the phone.

savga517

Same thing happened but mine is also not charging. i have switched chargers almost 4 times. it doesnt work. when i plug it in it will only flash a red light or just no light.

Verizon_Support

Hi savga517,

A phone that does not charge is no fun. Is your phone within one year manufacturer's warranty?

Has the phone sustained any physical or water damage?

Have you bring the phone to a store for hands on evaluation?

Please do a factory reset (see instructions on previous post above) and test. If all fails you may need to replace your phone and if you are within manufacturer's warranty you can get a free Certified Like-New replacement. Keep us posted.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

christiem17

My phone has been freezing over the last several weeks, but would eventually go back to the home screen. Today I was checking a facebook notification and it froze. I could not exit. The home button would not work, the back button would not work. I took the battery off and put it back on 5 times so far. It turns on, but stops on a black screen with a red and white dot that looks like an eyeball and what looks like a red colon punctuation mark next to that. Then it turns off and starts over with this same cycle. I got the phone in January and I hope the device is covered by the manufacturer's warranty, especially now that I see several others are having the same issue.

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