I am fed up with this phone.

I have had nothing but problems with this phone since I bought it last August. It is slow. Heats up. The screen locks up. It doesn't let me answer some calls. It powers itself down at random... The list goes on.... and on. There is still another 8 months until my 2 year upgrade but I don't think I can last with this thing. With the ammount I am paying per month for this phone, I atleast want it to be functional. Is there any way Verizon can give me an early upgrade? What can I do to get rid on this thing?! Thanks for your help.

Accepted answers

vantech

My wifes droid 2 also does the same thing, im constantly pulling the battery out snd restarting it. Its a piece of crap this phone along with my HTC thunderbolt another verizon screw up. When my contract is up im going to AT&T where maybe they have reliable phones.

Im done with verizon crap phones, even th 4GLTE card is junk

Jeff

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Wildman

Since they have discontinued the early upgrade plans I do not believe you will have any luck, can I ask you a question if you have had nothing but issues since day one of device why didnt you return the device within the allowed 30 days return policy?

rcschnoor

Since you bought the phone last August, you MAY be eligible for an annual upgrade on this line. It would be dependent on your calling plan, though. Not all are eligible, such as secondary lines on a Family Plan and Individual Plans below a certain threshold. I am unsure of the threshold. This will be the last time you will be eligible for an annual upgrade, though, since Verizon has done away with annual upgrades for contracts signed after Feb, 2011.

Make sure that you check either on or after you have passed the anniversary of the purchase of your current phone. With annual upgrades, Verizon will not normally let you know when you will be eligible if you have not already become eligible. This is because the upgrade is dependent on your calling plan. I am sure that there are people that have gotten confirmation of their annual upgrade date, changed their plan to become ineligible, and then yelled and screamed when Verizon wouldn't let them upgrade on the date they were given.

unknown

JoeyM77 wrote:
I have had nothing but problems with this phone since I bought it last August. It is slow. Heats up. The screen locks up. It doesn't let me answer some calls. It powers itself down at random... The list goes on.... and on. There is still another 8 months until my 2 year upgrade but I don't think I can last with this thing. With the ammount I am paying per month for this phone, I atleast want it to be functional. Is there any way Verizon can give me an early upgrade? What can I do to get rid on this thing?! Thanks for your help.

Hi, JoeyM77!

Please contact me via personal message (PM) so I can look into troubleshooting and upgrade options for you!

I look forward to speaking with you!

Thanks!

vantech

Im done with verizon crap phones, even th 4GLTE card is junk

Jeff

vantech

I also posted 3 questions to verizon support using twitter and 3 seperate times they never answered me, so they are useless too.

Elitist_Jerk

JoeyM77 wrote:
I have had nothing but problems with this phone since I bought it last August. It is slow. Heats up. The screen locks up. It doesn't let me answer some calls. It powers itself down at random... The list goes on.... and on. There is still another 8 months until my 2 year upgrade but I don't think I can last with this thing. With the ammount I am paying per month for this phone, I atleast want it to be functional. Is there any way Verizon can give me an early upgrade? What can I do to get rid on this thing?! Thanks for your help.

try to do a master reset, sounds like you have some bad data on the phone

also you pay for service not the phone. you already own the phone

TominqueBo_VZW

Hello vantech,

We definitely don't want to loose you as a customer. I would like to assist you if your wife is still experiencing opportunities with her device. May you please advise what exactly her device is experiencing and what troubleshooting steps you have already taken so we do not repeat anything. Thank you.

I do apologize about the no response on twitter. We do strive to answer every concern addressed. Did you direct your post to @VZWSupport?