Contact name changes when saving

searski

Just tried to add another doctor to my contacts with the name "Dr Smith" and when the contact is saved it drops Dr and just saves it as Smith... does the same thing with Mr and Ms... I previously entered other contacts with the Dr at the begining and it worked fine. Something from the GB update? Anyway to fix? Thanks

ChristinaB_VZW

Searski, 

 

I have researched this device and I do not show that this is a known issue. I have a different device, but it does have the Gingerbread software. I entered the same name mentioned in your posting and it did stay as "Dr Smith." 

 

Please complete a master reset of the device and then try entering the number again. 

 

This setting erases all data from your phone, including your Google or other email account settings, system and application data and settings, and downloaded applications. It will not erase current system software and bundled applications, or files stored on an optional installed memory card, such as music or photos. For this reason, please make sure the data on your device is backed up.

 

Below are the steps on performing the reset. 

 

Please post back with your findings. 

 

Thank you,