I just noticed yesterday that all my pictures (over 500) had been deleted. I did not store them on my SD card. They were stored on my phone storage, which had a lot of free space. I just got off the phone with a Verizon technical rep. He asked if I just updated the phone. I said I yes, because I received an update notice. He said this is probably why my pictures were erased. He said it is a freak incident and unfortunately there is no way of getting my pictures back and that I should store them on my SD card for back-up. Well this info. is too late. I can't believe my pictures are all gone because I updated my phone per their notice. Totally SUCKS! He said for further complaints I should contact HTC. My phone is just over a year old. It's been having issues randomly the past few months. But this is the worst issue, because my pictures are gone for good. I use to like this phone, but not anymore!