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data problems

I am having a difficult time with the connection of 3G. I have full signal, but I don't have the connection. I've resetted my phone 4 times and did an update on it and briefly it'll show the 3G icon but then it'll disappear. I've had nothing but problems on this phone and I have had this phone for less than a year. This is a replacement phone. Another thing is that I keep on getting duplicate text messages. Has this issue been resolved? I am getting extremely annoyed. What can I do about the connection problem?

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Ann154

Just to verify, have you dialed *228, option 1 to reprogram the phone to the Verizon Wireless network and then dialed *228, option 2 to update your PRL (Preferred Roaming List)?

B33

ela400 wrote:
I am having a difficult time with the connection of 3G. I have full signal, but I don't have the connection. I've resetted my phone 4 times and did an update on it and briefly it'll show the 3G icon but then it'll disappear. I've had nothing but problems on this phone and I have had this phone for less than a year. This is a replacement phone. Another thing is that I keep on getting duplicate text messages. Has this issue been resolved? I am getting extremely annoyed. What can I do about the connection problem?

Ela i would do this if the suggestions don't solve the issue. if you can do another exchange on this phone call customer service an see if they can send you out a replacement phone or a different one out to you by overnight express or if that can't happen tell them the problem you having an see if they can do a factory reset with you to solve the issue. Good luck too ya let me know the results. B33

unknown

ela400 wrote:
I am having a difficult time with the connection of 3G. I have full signal, but I don't have the connection. I've resetted my phone 4 times and did an update on it and briefly it'll show the 3G icon but then it'll disappear. I've had nothing but problems on this phone and I have had this phone for less than a year. This is a replacement phone. Another thing is that I keep on getting duplicate text messages. Has this issue been resolved? I am getting extremely annoyed. What can I do about the connection problem?

Thanks to the community for your responses. I understand how this can be frustrating. Since you’ve done the master reset already and in order to resolve your issue please PM me your mobile telephone number so I can research your account and see what kind of options we have for you? Thanks.

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