Child Item

Site Totals

61395 Questions Answered 268 Categories

Why is Verizon not honoring their extended warranty to the Motorola XOOM?

I got a letter today informing me that this entire time that I have been signed up for TEC for tablets through Verizon Wireless has been in error. Starting October 2011 I will no longer have an extended warranty on my XOOM.

I called Verizon Customer Service and spoke with a rep. She confirmed this was only happening with the XOOM. Needless to say this is upsetting news. As a XOOM owner I am really tired of getting the short end of the stick. When I pressed for an explanation she informed me that all insurance decisions / questions are handled through Assurion. I tried to explain to her that I was not seeking information about a Insurance question. I wanted to know why VERIZON would no longer honor the extended warranty on the XOOM. But would continue to offer their extended warranty to customers who owned different tablets.

This is unacceptable and has really begun to erode my faith in both Verizon and Motorola.

Comments

TheProtagonist

Wow this really surprises me. I mean Verizon and Motorola attempting to screw over xoom owner's again... what a surprise. I've pretty much had it with being screwed a xoom owner... I think I should post something about that actually...

GhostHendrikson

Agreed. It's literally the worst tech purchase I have ever made. And look I know the risks of being an early adopter, but it's never been this bad. I have been a Motorola Cheerleader (Verizon too!) for a long time. But I have lost my patience. My next Android phone will defintley not be a Motorola.

As much as it makes me sick to say this, I honestly regret not buying an ipad 2. Either that or waiting it out for the Galaxy.

I am going to be calling again too, because I want an official explanation from Verizon on this. Not having an extended warranty on new tech like this is just asking for trouble.

demmo86rt

This is actually not surprising on a high-end device (especially one that is quite easily hacked out of the box). I know it was AT&T, but you couldn't even buy insurance with the original iPhone. Sometimes, the amount you pay monthly does not make it financially feasable for the carrier (or possibly the manufacturer) to offer an extended warranty, especially on a product, unlike a cellphone, that most people may not be replacing every two years.

GhostHendrikson

Demmo your explanation does nothing to justify why it was only the XOOM and not the other tablets offered by Verizon that are losing the extended warranty. I find it very hard to swallow the excuse of financial feasability especially when the letter says the whole thing was an "error".

JMC2543

http://mediacenter.motorola.com/Press-Releases/Motorola-XOOM-4G-LTE-Upgrade-Available-Tomorrow-3810.aspx

The upgrade is NOW OFFICIAL from the Horse's mouth (Moto). Here is the press release that was put out today. We will be getting the upgrade starting tommorow.

dave_flagg

lets not get too carried away now. we will get instructions about how to do it then the boxes will start showing up. we have to see how fast it goes. glad it will start soon but it wont happen tomorrow! hope it goes fast though and happy it is finally here.

JohnB_VZW

On behalf of Verizon Wireless I would like to apologize to everyone for any inconvenience caused due to the extended warranty being offered in error to customer purchasing the Motorola Xoom as of February 2011. Verizon Wireless does not offer an extended warranty option for Motorola XOOM; however, the device is covered under Motorola's XOOM manufacturer warranty for one year.

Affected customers were sent written notification by direct mail in September 2011 which included an explanation of the credits that will appear on their bill, if appropriate. Customer affected will receive a credit for the $1.99 they were billed every month since they added the extended warranty to their Motorola Xoom.

Please keep in mind that the both the standard insurance and extended warranty is a service offered by Asurion and we have no information as to why they have not provided the extended warranty option for the Motorola Xoom. We want to assure you all that if you have the standard insurance on your Xoom, you are still covered for loss, theft and damage under the Asurion’s Wireless Phone Protection for Tablets program.

If you have any further questions or would like to discuss your account in details, please contact us at your convenience at 800-922-0204. We're available seven days a week 6AM to 11PM CST and will more then happy to address your concerns.

Thank you all for your understanding.

unknown

I don't know, but I would guess that the reliability of the Xoom is such that they are losing money by offering an extended warranty. I can't think of any other reason they wouldn't offer it.

kilobar

The extended warranty didn't come from Verizon. It is an assurion service

Child Item