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Voicemail outage, Cleveland, OH

I haven't been able to access voicemail since 9 am on Wednesday, September 7, 2011. Holding the "1" key or dialing *86 result in a Verizon recorded message indicating that the number has been change or disconnected. Calling in from another line will not go into voicemail; it just keeps ringing and ringing and ringing.

Tech support is aware of the problem. Has anyone heard when this might be resolved?

Thanks,

Bruce

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brucels

Still out.

brucels

I just spoke with tech support representative Michael who identified that call forwarding had been activated, which affected receiving or accessing voicemail. He cleared the problem immediately. He was the 4th rep I talked with in 48 hours, and the only one who figured out the problem and provided a solution.

I am mystified about the call forwarding, since I did not intentionally set it. I was receiving incoming calls with no problem (i.e., they were not being forwarded), so I wonder if what he told me was really what was going on. In any event, I am glad to have voicemail back!

Bruce

LenaA_VZW

Hello brucels,

I am glad to know that the issue has been resolved. Call forwarding must be disabled for the call functions to work. In the future, you may disable Call forwarding by dialing *73 + Send and after you hear a tone, the call will automatically end.

Thank you for posting.

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