Cannot get Charge to stay connected to computer.

My new Samsung Charge does not seem to want to stay connected to my windows 7 machine. I can connect it via usb and the computer will recognize it. I can open the folders on the phone with my computer to add files but the phone will randomly disconnect and immediately reconnect. Sometimes the phone will stay connected for minutes and sometimes it will connect and disconnect within a couple of seconds over and over. That makes it difficult to transfer files like music and photos. The phone works fine otherwise.

My old phone was a Motorola Droid 1 and I never had a problem transferring stuff to it.

I have tried installing drivers from samsung and googling the problem but I dont see anything about it.

What do you guys and gals think? Anyone else with this problem?

Thanks in advance.

Accepted answers

WCMack

I strongly recommend a DIRECT connection between the phone and your computer. When I first got my Charge, I tried to route the USB from the phone through a USB hub to the computer, and the computer did not even detect the phone. Once I went direct, it seemed to work fine.

Good luck!

All comments

WCMack

I have a similar setup and have not experienced the problem. Can you tell us more about what might be happening when this occurs?

It sounds like you have the USB Settings selection on "Mass storage" but please confirm. It also sounds like you can see the phone's drive in the "Computer" window accessible from the Start Menu on your computer. Again, please confirm.

Does the connection always re-establish itself? If so, it sounds like a software problem, and not a problem with the micro-USB socket or the accessory USB cable supplied with the phone.

Thanks.

Crashes

I have tried connecting the Charge to three different computers with the same results. Now that you mention it I did not try a different cable. I was trying to use the one that came with the new phone. I went ahead and connected the phone to my computer with the cable from my kindle and it seems to work fine now. There must be something wrong with the supplied cable. I will keep trying it out and let you know but it seems to be good now.

Thanks for the reply.

joen4691

Glad you got it solved. I had a similar problem with the first Charge I tried, but it wouldn't connect at all to my iMac. My new Charge connects with no issue.

WCMack

Verizon should replace the cable no charge since it is defective.

I am glad you apparently solved the problem. If I helped, please give me a kudo by clicking the icon on my reply. Thanks.

Crashes

I thought it had been fixed but today it is giving me the same problem as it did yesterday even with the different cable.

I was able to get everything done yesterday that I needed to but today it is back to the same old problem.

Before I tried the second cable the phone would connect/disconnect every second or two kind of rapid-fire. Today I can get 10-20 seconds between connect/disconnect. I was really hoping that it was fixed.

Has anyone else had this problem?