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Family Locator Problems

When I set up arrival/departure updates, they work correctly only for a day or two. After that, they become very erratic. Sometimes they are a couple of hours late, frequently they don't arrive at all. Deleting the updates and then recreating them seems to get them going again, but only for a day or two.

I have been to tech support numerous times, but they don't seem to see a problem. I think it because the first thing they do is create an update, which, of course, works for a day. They then observe the update working for that day and pronounce the problem fixed, and close the trouble ticket. I have had 5 trouble tickets opened so far, but still have the same exact problem I began having in January. Locatee phone is LG Touch.

Has anyone else had this problem?

Comments

bosslady85

A few questions for you mwb. Is the locatee phone turning the location on setting to off? Is the device getting a signal at the time the settings are set? Have you had the locatee phone, uninstall the application and re-install it?

mwb

Locatee phone location setting stays on. Yes, it is getting a signal when settings are set. Not only has the locatee phone application been inistalled and re-installed, the parent phone has been re-installed as well. In fact, both have been done several times. The phones' operating software has been updated. The locatee phone has even been replaced by Verizon with a refurbished unit. If you give me an email address (or contact me directly), I'd be happy to send you a list of the 5 trouble ticket numbers that have been opened and closed on this issue.

Also note that the 'locate' function works correctly - the problems are confined to the arrival/departure updates.

Thank you for your help.

LeonardM

@mwb

A few more trouble shooting questions:

1) do any of your arrival & departure updates overlap, to see if conflicting locations are the issue

2) when you say it fails after a few days, is there anything you do in the days, like add additional arrival & departure updates, to see if # of arrival & departure updates is an issue

3) can you try to set up arrival & departure updates in different areas then you usually do, to see if 3G coverage within the location area is the issue.

4) can you please make your areas set to 1 mile, so that the 1/4 mile is not an issue

Thanks for the extra information!

mwb

1) None overlap

2) No, leave everything as is and they will quit after 1 to 3 days. Conversely, adding a new update, or deleting and recreating an old one will usually result in all of them working, but only for another day or so. Sometimes asking hte system to locate the locatee phone will result in one or more 'missing' updates arriving.

3) not sure how big an area I would need to test. If 15-20 miles away work do, then I don't think that's the issue. I have not tried it outside the metro area I live in.

4) update radius set to 1 mile doesn't result in any difference.

Hope this helps.

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