Droid 2 shutting off

sandrews7106

I have a droid 2 that randomly started shutting off. At first I thought software so I did a reset on it to factory settings. The problem continued. Now I hardly ever get it to turn on and if I put pressure on the screen or the battery door the phone shuts off. When I plug it in a get a flashing light on the charging light. Then when I push hard against the screen or back of the phone it will cut on again. I changed batteries and having the same issues. Anyone have any ideas?

AntonioC_VZW

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sandrews7106 wrote:

I have a droid 2 that randomly started shutting off. At first I thought software so I did a reset on it to factory settings. The problem continued. Now I hardly ever get it to turn on and if I put pressure on the screen or the battery door the phone shuts off. When I plug it in a get a flashing light on the charging light. Then when I push hard against the screen or back of the phone it will cut on again. I changed batteries and having the same issues. Anyone have any ideas?

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Hi sandrews7106,

 

I am sorry to learn of that your phone is not working properly; I know how frustrating it is to have a non-working phone. Please ensure that you have the latest software version for your phone, currently Version 2.3.20/BPC 01.09.07P. You can check your phone's version by tapping Menu>Settings>AboutPhone>SystemVersion & Baseband version. If you need to update your software please visit this Link for detailed instructions.

 

Since you have tried different batteries and performed a factory reset, if your software is current you may need to replace the phone. Your phone includes a one year warranty, if you are within the warranty period you may qualify for a free Certified Like New Replacement. Please visit this Link for detailed information to process a phone replacement under warranty.