I'm hoping to get some help here. We've tried calling customer service, going back to the store we got our phones from and signed the contract, been given promises not kept....... How can a company that specializes in communications make it so utterly impossible to get a straight answer to a simple question?? It is difficult to believe that Verizon wants to have fuming customers, but they certainly make the process of getting answers to legitimate questions a rediculously frustrating process.
When we signed up for a new contract, we were told that they were going to give us 'a free trial month' to try out some new data feature. I honestly don't remember what it was, except that it was some kind of data program, or package of programs. I didn't pay much attention, because we don't use data features. BIG MISTAKE! We never expected that we would be automatically billed for whatever the feature was, whether we used it or not, wanted it or not, but that is precisely what happened. We have tried all sorts of ways to get rid of it (customer service, the store) been assured that it would be taken off, and that we would receive a refund. But we are still being billed (I just looked on my bill) for 'Get it Now Downloads on at least one of the phones ($9.99/ month) which neither of us has ever used, nor did we ever want it! Last month, we wrote a letter along with our payment, explaining that we have tried numerous ways to cancel the service, and that from now on, we would not pay for it. This month, the bill comes with the same charges, plus a past due fee for not having paid for the data service!
I am ready to write letters to the Better Business Bureau and the FCC. I would rather get satisfaction directly with Verizon. I would be grateful for any assistance in resolving this problem.
