Samsung Continuum Updates Behind

The trouble is that both Samsung and Verizon know that they're going to get away with it. That's why neither company will issue a public statement about the matter, but will continue to sell the product, despite knowing that it has problems and that a number of the claims they make about what it does are, at this point, false. The only way to fix the matter is with more pressure. The only time large companies listen these days is when something starts making waves on-line, and their PR people suddenly realize that that they're about to look bad to potentially millions of people. My suggestion? Get on Facebook, get on Google Plus, get on Twitter and ask: [removed link to third party site] And tell everyone you know to do the same.

edit: pfffft. Figures. There's a Facebook page called "Where's My Update." Look it up. First post is about the Continuum.

The interesting thing is that they can't say the update causes problems. We all know there is a site that has published an unofficial update. That was over 3 months ago, now. I've checked several times and there are no reports of problems and everyone seems happy with the update. They report better battery life, even. Speculation has been that the ticker is an issue, but there are no reports of that causing problems. My guess is that Verizon is having problems with it, which can only speak to one problem; the bloatware. I would say Verizon can't get all their bloatware to work with the update. The unofficial update removes all the bloatware. Verizon cares more about their bloatware than us customers.

Yes, it is a shame they are still selling this phone, knowing they will never update it. Shameful.

Also, seems the Fascinate is working much better with GB than Froyo. I'd like to think that bodes well for us, but I'm not going to hold my breath.

I'm sure the ticker is an issue. The problem is that the ticker is an issue now. It has been since I got my phone in March. I've submitted a ticket and they've acknowledged that it has issues.

I haven't had any issues with my ticker, but I don't use it as extensively as some. I like it as a notification area when the phone is locked, or if I'm using other apps. I don't do much with it with RSS, but that's because I use Google Reader instead. With Google Reader, I can choose which feeds I want.

I've spoken to two reps over the phone (they called me in response to an email). The only thing they offered me as far as an exchange goes is to transfer on open upgrade from another line. I could do that with any phone, so no real offer. The second one spoke with a Tech Supervisor, who stated that the update is still with Samsung. He said, she said, one blaming the other. Unacceptable. It seems we are going to continue to get the runaround, so no hope of an update, zero customer service. Moral of the story; don't buy from Samsung (any electronics) and switch from Verizon to anyone else.

Yea, you notice that we sometimes get bits and pieces of the puzzle from techs and bottom-of-totem poll guys, but nobody makes an public statements. Plausible deniablity.

Triplescrew

Well I've accepted the fact that we will never get an official 2.2 update, but I still wish Verizon would try and patch the bugs with the ticker. I still haven't recieved a single RSS since June.

Also, I think the batteries in the continuum are broken or something, mine dies in 3 hours with the screen off.

NuDroidUsrr

WraithTDK wrote:
The trouble is that both Samsung and Verizon know that they're going to get away with it. That's why neither company will issue a public statement about the matter, but will continue to sell the product, despite knowing that it has problems and that a number of the claims they make about what it does are, at this point, false. The only way to fix the matter is with more pressure. The only time large companies listen these days is when something starts making waves on-line, and their PR people suddenly realize that that they're about to look bad to potentially millions of people. My suggestion? Get on Facebook, get on Google Plus, get on Twitter and ask: [removed link to third party site] And tell everyone you know to do the same.

edit: pfffft. Figures. There's a Facebook page called "Where's My Update." Look it up. First post is about the Continuum.

You just need to do the same thing that the owners of the Fascinate did a few months ago, and that was constantly asking verizon through Facebook, Twitter, news outlets, anywhere it can be publicly asked, "Why has there been no updates published for the Continuum?"

Triplescrew wrote:
Well I've accepted the fact that we will never get an official 2.2 update, but I still wish Verizon would try and patch the bugs with the ticker. I still haven't recieved a single RSS since June.

Also, I think the batteries in the continuum are broken or something, mine dies in 3 hours with the screen off.

I get ticker updates. I can even set up some RSS feeds of my own choosing, though not all (some list errors subscribing). My problem with the ticker is that when I set up user added feeds, it bogs down my phone something terrible. I hadn't tried to set up my own feeds until a few days ago when I read that a lot of owners were having problems. On that day, I added 2 new apps and set up three feeds. My phone slogged through switching screens. It was unbelievably slow in everything, even other apps. So, I thought it might be the new apps. I deleted them. It was still slow. The only logical thing to do was to unsubscribe to the feeds. Bingo! My phone is back to its normal self. So, the ticker I thought a novel idea, is only useful for one thing; reading new texts as they come in without having to unlock the phone. Really wishing I'd bought the Fascinate, now.

All in all, it's got me calculating when I can afford to pay the ETF on all my lines. I'm thinking next summer is most likely it, when three of the five will be out of contract, anyway, then I'll just have 12 months left on one feature phone and my smartphone.

NuDroidUsrr wrote:
WraithTDK wrote:
The trouble is that both Samsung and Verizon know that they're going to get away with it. That's why neither company will issue a public statement about the matter, but will continue to sell the product, despite knowing that it has problems and that a number of the claims they make about what it does are, at this point, false. The only way to fix the matter is with more pressure. The only time large companies listen these days is when something starts making waves on-line, and their PR people suddenly realize that that they're about to look bad to potentially millions of people. My suggestion? Get on Facebook, get on Google Plus, get on Twitter and ask: [removed link to third party site] And tell everyone you know to do the same.

edit: pfffft. Figures. There's a Facebook page called "Where's My Update." Look it up. First post is about the Continuum.
You just need to do the same thing that the owners of the Fascinate did a few months ago, and that was constantly asking verizon through Facebook, Twitter, news outlets, anywhere it can be publicly asked, "Why has there been no updates published for the Continuum?"

I did. I was quietly banned and all my mentions about it erased. That's why I started the Facebook group "where's my update." I've heard similar stories from others.

Chatted with Samsung Customer Serivce this morning. Asked about 2.2 update, especially now that Fascinate has 2.3. I was told that there was no information on when an update would be coming. I asked why the Continuum wasn't given priority now that other, even newer, phones have been getting updates. The only thing they would state is that 2.2 is coming. I don't believe it. How about you?

I think Samsung and Verizon both have stopped any support, other than mandatory warranty work, on this phone. And to think, the only thing I'm asking for now is the reason we are not getting it. I've given up expecting it a long time ago, I just want to know why. That seems to be too much for either Samsung or Verizon (considering this thread has been out here for almost two weeks with not even one response from a Verizon rep).

A new forum will not have us forget that Verizon has forgotten us. We will not let them push us into silence, even if they do decide not to migrate all of our posts. We want our update.

Read an interesting article today in regards to Galaxy S phones and ICS. Seems the phone can handle it, hardware-wise. The problem is that it can't handle ICS and Touchwiz combined. So, that's one of the reasons these phones will never see ICS. Seems Samsung had devised a "Value Pack" to appease owners, but have scrapped that as well.

Now, I've read rumors that most phones are getting updates shortly after the new year, so we'll see if Continuum is one of them. I doubt it, but that's what people have been told by reps. And we all know that the reps wouldn't mislead, would they?

Has anyone else heard the rumor that the Continuum gets upgraded to 2.2 on Jan. 17? I've been looking for confirmation, but can't find any.