First, I kept getting "force closure" messages and got the phone replaced twice. Verizon updated the software as well. Next, I get "out of space,delete messages" which I'm told is an issue that is "being worked on". I have to hit 'Okay" to this message each time I need to read an email and this happens sometimes four times before I can actually read an email. The latest is that my texts are appearing fine when I write, but somehow when I press send, they are being sent to the wrong person. Verizon will not issue a refund on the phone as "it's an HTC issues, not ours". They will, however, give me another Droid phone. Well, I'm not sure that's the answer. It's still a Droid system. So, where does that leave me? I've had a highly touted phone that does many great things, only it has been filled with glitches from the beginning. Oh well. . . .