I was on the phone for over an hour last night with a Verizon wireless customer service rep. She flat out told me that Verizon has no known issues listed for the Bionic, and that a phone with a 4.5 star rating on their review site couldn't possibly have as many problems as I was giving her. I had to have a defective device, or bad SIM card. SO they want to send me a 4th device because it has to have been that just my first 3 phone were defective.
On a related note she also told me I was wrong, out right wrong. Apparently a Bluetooth that you purchase through them only has a 14 day warranty, and couldn't be replaced. I had talked to a customer service rep a few weeks prior who told me after the update on 12/9/2011 hit wait about 7-14 days and if I was still having problems with my Bluetooth that they would send me a warranty replacement.
On the same vein apparently the a/c adapter for the extra battery charging dock doesn't carry a warranty as because I have had to use it so much has developed a back contact. Which they also won't replace.
Come on Verizon get with it.
You lost me adding a another phone for my wife, you lost me buying any more accessories through you, and if you guys can't fix this soon your going to lose a very long time customer and I know that I am not the only one.
