Hello,
Without knowing more I would guess that your Kindle may be filling up the maximum number of devices that your Hotspot can support.
To know for sure please provide us with your Hotspot model number (Ex. MiFi 4510L, SCH-LC11, etc). There are a few to choose from so make sure we start talking about the correct one before we get too far into it.
Also, please share with us some more information about your enviornment. Things like the number of devices, types of devices, 3G / 4G coverage, internet speeds, etc would be helpful when it comes to describing your envionrment. Describing the disconnection event would also be helpful too. Are you getting kicked off the internet, off the hotspot, or both?
It is a Verizon Fivespot - 3G. We usually can run a laptop and two gaming systems no problem. It is when I try to connect with the Kindle Fire that, if it does allow connection, it causes all the other systems to not connect to the next web page. (and the Kindle won't connect either.) It's like the Kindle needs the whole Fivespot for itself. Then I reset the Fivespot and leave the Kindle off the system and things run fine again. We have had the Fivespot for a long time with no problems until the Kindle. 3G speeds, system lock up and needs to be reset, Kindle also sometimes requires the password, sometimes not. Then if connects, still may not be able to get web pages.
I am also looking into highspeed instead of the fivespot to correct this problem, but it still needs to be corrected for travel.
Thanks for any help!
Ah OK, so you have the Fivespot. Not my area of expertise but I'll share what I know from the MiFi 4510L.
The Fivespot should be able to handle up to 5 wireless devices at one time so my first guess may not apply. It sounds like you have 4 devices online at the most.
We have also now learned that your devices are most likely not getting "disconnected" from the Fivespot, but they are no longer recieving data once the Kindle initiates its connection. That problem is commonly referred to as "lockup" "Frozen" or "Dormant". The only device which has a disconnection problem is your Kindle when it has a hard time authenticating into the Fivespot. That could be why the Kindle is prompting you to enter your p/w on a random basis.
My suggestion is to try lowering the wireless signal on your Fivespot down to a B/G instead of B/G/N. I assume there is a feature on the Admin webpage that allows you to make that sort of a change. The kindle may be N compatible however the wireless adapter may struggle when communicating with the Fivespot. Best to just shut down that feature and see if there is an improvement.
Another user posted a solution for his Kindle and a MiFi 4510L. That user mentioned that he went out and updated the wireless adapter for his Kindle from the Kindle support site. Give it a shot and see if updated drivers will help your situation or not.
I've been having the same issue with my daughter's Fires and my 3G Fivespot. I thought the problem was with the Kindles but, it seems to be the combo. I can use my iPad while my wife is using hers or a laptop and everything is fine. Once even one of the Kindles is turned on, nothing works at all. If only the Fivespot is on and THEN one Fire is turned on (while no other devices are running), it works fine. The second anything else is turned on, including another Fire, everything disconnects and the Fivesopt has to be reset.
I updated the firmware today and I'm still having the same issue.
Switching the password does not fix the problem either.
