I've had my Samsung Stratosphere for 2 wks and everything was fine until today. When I receive a text, the notification sounds off twice in a row. I tried changing the notification sound but now it plays the new sound and then the old one right after. Vzw didn't know what to do about it so I contacted Samsung. They said to do a hard factory reset but that I would lose my contacts, emails, downloaded apps, purchased ringtones and music by doing this and that the backup assistant would not work to restore any of it after a hard reset.
I have tried removing the battery while the phone was still on, leaving it out for a few minutes, replacing the battery and turning phone back on. I also deleted a missed call reminder app thinking that may be the problem, but it wasn't.
Anyone have another solution than a hard reset and losing everything?
Thanks
