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Droid X corrupt microSDHC card

so last night, my phone gave me a notification that the SD card was 'blank or has unsupported filesystem'. I turned the phone off, unplugged the SD card and reseated it, turning the phone back on but still getting the same message. Attempting to format the card did nothing nor would it allow the card to be remounted from settings. I even took a shot with my computer and it would not even recognize the card. This is the card that came with my phone originally back in November.

I called VZW support today and was told that they cannot send me a replacement due to some replacement process that they have that they have in place where they have to call Motorola to let them do it. So my phone came from Verizon with the card in it, and they will replace the phone itself if I have problems, yet the SD card they will not replace and in turn will pawn you off on Motorola. I've read the horror stories on the internet about Motorola and their replacing bad SD cards. It is a known problem to both VZW and Motorola but the stories of how poor the response from Motorola is are frightening to the tune of quite a few customers being without an SD card on their phone for several weeks, unless the just choose to break down and spend money to get an SD card until Motorola gets around to sending a replacement.

I'm going into the store today across the road from work and maybe I'll get a different response from them, but I really think this is a very poor way to treat your customers by pawning them off on someone else for a piece of equipment they sold to you directly. Let them and Motorola sort it out, but don't tell your customer they can't do anything and tell you to TRY and get Motorola to help you instead

Comments

keiffers

keiffers wrote:
so last night, my phone gave me a notification that the SD card was 'blank or has unsupported filesystem'. I turned the phone off, unplugged the SD card and reseated it, turning the phone back on but still getting the same message. Attempting to format the card did nothing nor would it allow the card to be remounted from settings. I even took a shot with my computer and it would not even recognize the card. This is the card that came with my phone originally back in November.

I called VZW support today and was told that they cannot send me a replacement due to some replacement process that they have that they have in place where they have to call Motorola to let them do it. So my phone came from Verizon with the card in it, and they will replace the phone itself if I have problems, yet the SD card they will not replace and in turn will pawn you off on Motorola. I've read the horror stories on the internet about Motorola and their replacing bad SD cards. It is a known problem to both VZW and Motorola but the stories of how poor the response from Motorola is are frightening to the tune of quite a few customers being without an SD card on their phone for several weeks, unless the just choose to break down and spend money to get an SD card until Motorola gets around to sending a replacement.

I'm going into the store today across the road from work and maybe I'll get a different response from them, but I really think this is a very poor way to treat your customers by pawning them off on someone else for a piece of equipment they sold to you directly. Let them and Motorola sort it out, but don't tell your customer they can't do anything and tell you to TRY and get Motorola to help you instead

since it won't let me edit.....here goes

i went to the store this afternoon and wow....what a **bleep** poor response I got from them. I hadn't even finished explaining my problem and the rep cut me off and basically told me I was {word filter avoidance}
. Even his co-worker chimed in and told me that they weren't responsible because the card was in his terms a 'freebie'. All they wanted to try and do is give me the 800# to call and that the phone warranty didn't cover the card, even though the card CAME with the phone. Absolutely amazing that even the store now is working along the lines of the 800# and telling you they're not responsible for problems you have. What happened to real customer service? I know it disappeared years ago, but seriously. Good way to lose customers

Wildman

I feel you frustration but out of curiosity how long did you have the card? In my opinion that should be a factor of how your situation should been handled because sd card are one of the main hardware that will get the heaviest use and by knowing this I would expect it to go bad in time and I wouldn't expect it to be covered under the phones insurance.

keiffers

Wildman wrote:
I feel you frustration but out of curiosity how long did you have the card? In my opinion that should be a factor of how your situation should been handled because sd card are one of the main hardware that will get the heaviest use and by knowing this I would expect it to go bad in time and I wouldn't expect it to be covered under the phones insurance.

I've had the phone since November, so 8 months.....it doesn't get heavy use and I've had problems off and on with pictures pictures since then, especially within the last week or so (sign that it was getting ready to fail I guess). It's the princple of things, considering there are other posts here (and on the internet) where VZW 800 support and stores replaced the card without question....they shouldn't replace some and push others to Motorola (nightmare support)

Wildman

Have you noticed that the Droid X isnt listed on the web site any longer since the Droid X2 got released other than refurb devices, I am sure that this is one of the reasons for this because if the device isnt carried, Motorola would be the one that would probally support parts like that because the card came with the phone and the phone came with the card directly from Motorola.

Since the card was installed at the Motorola factory instead of installed by Verizon before the sale it make since that Motorola would be the one to warrnety it after the first year..

Not really saying its right but on a marketing and sales stance it makes since.

unknown

We hate to make you feel like you get the runaround, but to get service for specific things, sometimes you have to call certain people or do things that are somewhat inconvenient. Here's our official information on memory cards:

SanDisk Cards

SanDisk warrants Memory Cards and Readers to be free of defective parts and workmanship.

- This warranty is provided to the original end user and is not transferable.
- Proof of purchase may be required.
The warranty period is 5 years.
The warranty is void if SanDisk determines the memory card is damaged because of improper installation, misuse, and/or unauthorized repair.

To contact SanDisk directly:

Call 866-SANDISK ( 866-726-3475) between 8:00 AM and 7:00 PM PT, M - F, or
Send an email to support@sandisk.com.

If your Motorola Droid X does not have a SanDisk card:

Call the Motorola Android support line: 800-734-5870

Phone must still be under manufacturer's warranty with no liquid or physical damage.
Memory card must be the original card that was included with the device.

In a nutshell, it's a pretty straightforward process as long as you know where you're calling. Is it SanDisk? Call SanDisk. Is it anything other than SanDisk? Call Motorola.

I hope this clears things up!

keiffers

MikeS_VZW wrote:
We hate to make you feel like you get the runaround, but to get service for specific things, sometimes you have to call certain people or do things that are somewhat inconvenient. Here's our official information on memory cards:

SanDisk Cards

SanDisk warrants Memory Cards and Readers to be free of defective parts and workmanship.
This warranty is provided to the original end user and is not transferable.
Proof of purchase may be required.
The warranty period is 5 years.
The warranty is void if SanDisk determines the memory card is damaged because of improper installation, misuse, and/or unauthorized repair.
To contact SanDisk directly:
Call 866-SANDISK ( 866-726-3475) between 8:00 AM and 7:00 PM PT, M - F, or
Send an email to support@sandisk.com.
If your Motorola Droid X does not have a SanDisk card:

Call the Motorola Android support line: 800-734-5870

Phone must still be under manufacturer's warranty with no liquid or physical damage.
Memory card must be the original card that was included with the device.

In a nutshell, it's a pretty straightforward process as long as you know where you're calling. Is it SanDisk? Call SanDisk. Is it anything other than SanDisk? Call Motorola.

I hope this clears things up!

That's a crap answer I'm sorry - the phone came with the card so VERIZON should be replacing it, not passing the buck and saying its Motorola or SanDisks problem. If Verizon did not want to replace my card, then they should not have put a card in there, but because I bought the phone FROM Verizon, then Verizon should be replacing the card and then dealing with Motorola or SanDisk on replacements, instead of telling your customers that it is not their problem There are posts here about how it has been done by both 800 support and in the stores, so sorry, your crap answer doesn't cut it. You have done a replacement for other customers instead of pointing them towards Motorola or San Disk for help. Motorola support is a nitemare to call, even worse than calling VZW support.

Sorry but you can put that answer {please keep your posts courteous}. I've since bought myself my own card to replace the crappy one that VZW supplied with the phone. If that is going to be VZW's official stance, then I figure you will probably lose quite a few customers over it. I've been a Verizon customer since the late 90s (sans a year I went to get an iPhone from AT&T) and this is the worse your company has ever treated me. While I can't leave your company right now due to my contract, I will seriously consider it when I my contract is up next year. I know as one customer I won't matter, but that's a poor attitude to have. Remember word of mouth can and will destroy a company.....you've seriously destroyed your relationship with me as a customer, which I know Verizon (and probably other customers) will just laugh at the reasoning behind it, but its a matter of principle that you are not taking care of your customers

curtterp

keiffers wrote:
MikeS_VZW wrote:
We hate to make you feel like you get the runaround, but to get service for specific things, sometimes you have to call certain people or do things that are somewhat inconvenient. Here's our official information on memory cards:

SanDisk Cards

SanDisk warrants Memory Cards and Readers to be free of defective parts and workmanship.
This warranty is provided to the original end user and is not transferable.
Proof of purchase may be required.
The warranty period is 5 years.
The warranty is void if SanDisk determines the memory card is damaged because of improper installation, misuse, and/or unauthorized repair.
To contact SanDisk directly:
Call 866-SANDISK ( 866-726-3475) between 8:00 AM and 7:00 PM PT, M - F, or
Send an email to support@sandisk.com.
If your Motorola Droid X does not have a SanDisk card:

Call the Motorola Android support line: 800-734-5870

Phone must still be under manufacturer's warranty with no liquid or physical damage.
Memory card must be the original card that was included with the device.

In a nutshell, it's a pretty straightforward process as long as you know where you're calling. Is it SanDisk? Call SanDisk. Is it anything other than SanDisk? Call Motorola.

I hope this clears things up!
That's a crap answer I'm sorry - the phone came with the card so VERIZON should be replacing it, not passing the buck and saying its Motorola or SanDisks problem. If Verizon did not want to replace my card, then they should not have put a card in there, but because I bought the phone FROM Verizon, then Verizon should be replacing the card and then dealing with Motorola or SanDisk on replacements, instead of telling your customers that it is not their problem There are posts here about how it has been done by both 800 support and in the stores, so sorry, your crap answer doesn't cut it. You have done a replacement for other customers instead of pointing them towards Motorola or San Disk for help. Motorola support is a nitemare to call, even worse than calling VZW support.

Sorry but you can put that answer {please keep your posts courteous}. I've since bought myself my own card to replace the crappy one that VZW supplied with the phone. If that is going to be VZW's official stance, then I figure you will probably lose quite a few customers over it. I've been a Verizon customer since the late 90s (sans a year I went to get an iPhone from AT&T) and this is the worse your company has ever treated me. While I can't leave your company right now due to my contract, I will seriously consider it when I my contract is up next year. I know as one customer I won't matter, but that's a poor attitude to have. Remember word of mouth can and will destroy a company.....you've seriously destroyed your relationship with me as a customer, which I know Verizon (and probably other customers) will just laugh at the reasoning behind it, but its a matter of principle that you are not taking care of your customers

Actually, Mikes answer is correct. Your warranty is with the manufacturer of the phone, not with Verizon.. If you bought a TV or small appliance from Walmart and it breaks within the warranty period, your warranty is with the manufacturer, not with Walmart. Same thing if you buy a stereo, or a freezer from Best Buy. The warranty is not with Best Buy, it is with the manufacturer.

I understand that you do not like the answer, but it is within Verizon's rights to help/not help facilitate any warranty. Verizon doesn't build the phones.

keiffers

curtterp wrote:
keiffers wrote:
MikeS_VZW wrote:
We hate to make you feel like you get the runaround, but to get service for specific things, sometimes you have to call certain people or do things that are somewhat inconvenient. Here's our official information on memory cards:

SanDisk Cards

SanDisk warrants Memory Cards and Readers to be free of defective parts and workmanship.
This warranty is provided to the original end user and is not transferable.
Proof of purchase may be required.
The warranty period is 5 years.
The warranty is void if SanDisk determines the memory card is damaged because of improper installation, misuse, and/or unauthorized repair.
To contact SanDisk directly:
Call 866-SANDISK ( 866-726-3475) between 8:00 AM and 7:00 PM PT, M - F, or
Send an email to support@sandisk.com.
If your Motorola Droid X does not have a SanDisk card:

Call the Motorola Android support line: 800-734-5870

Phone must still be under manufacturer's warranty with no liquid or physical damage.
Memory card must be the original card that was included with the device.

In a nutshell, it's a pretty straightforward process as long as you know where you're calling. Is it SanDisk? Call SanDisk. Is it anything other than SanDisk? Call Motorola.

I hope this clears things up!
That's a crap answer I'm sorry - the phone came with the card so VERIZON should be replacing it, not passing the buck and saying its Motorola or SanDisks problem. If Verizon did not want to replace my card, then they should not have put a card in there, but because I bought the phone FROM Verizon, then Verizon should be replacing the card and then dealing with Motorola or SanDisk on replacements, instead of telling your customers that it is not their problem There are posts here about how it has been done by both 800 support and in the stores, so sorry, your crap answer doesn't cut it. You have done a replacement for other customers instead of pointing them towards Motorola or San Disk for help. Motorola support is a nitemare to call, even worse than calling VZW support.

Sorry but you can put that answer {please keep your posts courteous}. I've since bought myself my own card to replace the crappy one that VZW supplied with the phone. If that is going to be VZW's official stance, then I figure you will probably lose quite a few customers over it. I've been a Verizon customer since the late 90s (sans a year I went to get an iPhone from AT&T) and this is the worse your company has ever treated me. While I can't leave your company right now due to my contract, I will seriously consider it when I my contract is up next year. I know as one customer I won't matter, but that's a poor attitude to have. Remember word of mouth can and will destroy a company.....you've seriously destroyed your relationship with me as a customer, which I know Verizon (and probably other customers) will just laugh at the reasoning behind it, but its a matter of principle that you are not taking care of your customers
Actually, Mikes answer is correct. Your warranty is with the manufacturer of the phone, not with Verizon.. If you bought a TV or small appliance from Walmart and it breaks within the warranty period, your warranty is with the manufacturer, not with Walmart. Same thing if you buy a stereo, or a freezer from Best Buy. The warranty is not with Best Buy, it is with the manufacturer.

I understand that you do not like the answer, but it is within Verizon's rights to help/not help facilitate any warranty. Verizon doesn't build the phones.

Well with that logic, they shouldn't be replacing the phone if it has a problem. They should be telling me to goto Motorola.

I know how warranties work...I deal with them everyday in my job, so i'm well versed in how they work. Actually If I buy something from Best Buy I buy a warranty from them to fix and/or replace the product if it breaks during the warranty time. I don't buy that warranty to got Sony or LG. Best Buy replaces it....but in the case of Verizon, I buy the phone for $200 as part of a subsidized deal and if I have a problem with the phone, then Verizon replaces it (new if within 21 days, refurbished otherwise), so because that SD came with the phone, they should replace that as well, yet they don't. You cannot replace the phone yet not replace the SD card. If I bought the phone and it didn't have an SD card in it, then yeah I wouldn't expect Verizon to replace the SD card. But again the phone CAME with the card, so they should be replacing it if it goes back no ifs ands or buts....if you don't want to be responsible for it then don't sell a phone with an SD card in it....period!

hallcp1019

Well im not sure where everybody is coming from here but I had my card replaced hassle free ....had the same issue as the one specified I called and Verizon not moto replaced my original 16 gb card withe the 16 gb card and reader listed on the site here if any reps in here wish to protest this ill give you my info and its on my account. So just keep trying man someone on tech support will come through of not contact better business things will move faster.

keiffers

hallcp1019 wrote:
Well im not sure where everybody is coming from here but I had my card replaced hassle free ....had the same issue as the one specified I called and Verizon not moto replaced my original 16 gb card withe the 16 gb card and reader listed on the site here if any reps in here wish to protest this ill give you my info and its on my account. So just keep trying man someone on tech support will come through of not contact better business things will move faster.

See that's what I'm talking about.....some customers they will do it for, otherwise they will not. I've dealt with both sides of it in the past, from tech agents who absolutely refuse to help me unless I follow their specific instructions on troubleshooting (even though I've told them I've done exactly everything they want me to do without success) to agents who listen to what I have to say and fix my issue or in my last case send me a replacement phone. the overall problem with Verizon I have found is that they are never ALL on the same page. Its not just the SD card issue, but other things...some agents say one thing and others say another.....they need to overhaul their support and get all their people onto the same page, otherwise they will lose customers

Thanks for the offer, but at this point replacement of the card is moot - I actually went and bought myself my own card after they wanted to be tards about the whole situation. They left a bad taste in my mouth with this small issue that I'll just have as little interaction with their support as I can and once my account is up for renewal I'll make my judgement call then as to my next step

hallcp1019

I don't blame you and I agree its amazing how the reps respond differently id love to see the actual protocol they are told to follow and as for moto thats a whole bag of turds they will replace nothing but the phone under the condition you mail yours in for evaluation and repair or if they can't then they replace without supplying a temporary phone and they said the wait time is 4-10 days and that's unacceptable as far as customer service goes. I mean I took my car in for a repair and they trusted me with a 30000 loaner car why can't they supply a phone?

keiffers

hallcp1019 wrote:
I don't blame you and I agree its amazing how the reps respond differently id love to see the actual protocol they are told to follow and as for moto thats a whole bag of turds they will replace nothing but the phone under the condition you mail yours in for evaluation and repair or if they can't then they replace without supplying a temporary phone and they said the wait time is 4-10 days and that's unacceptable as far as customer service goes. I mean I took my car in for a repair and they trusted me with a 30000 loaner car why can't they supply a phone?

exactly....the whole SD card thing is a joke...VZW can replace it, I mean they pay pennies on the dollar for any SD card they carry and put a massive upcharge on it to make money, so they wouldn't be out much by replacing my card in the store, or even sending me a replacement....it is what it is and just shows they are a company that don't want to take care of their customer

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