corporate email password problem

casowers

When I first entered my corporate email server and password information and verify server, results show as SUCCESS.  For the first half day after setting it up, I was receiving email without a problem.  About mid day, I noticed email traffic had stopped.  I checked the account information on my phone and both the incoming and outgoing server password had been cut in half. 

If I re-enter the password and verify server, I get a successful result, but within minutes when I check it again, the password is again truncated and I have no connection to my server.  

This is for a small home office and I don't have IT support!

Thanks for any help.

Chris

JoeL_VZW

Hello casowers

The problem you are having with your email are very upsetting. I'm here to help. Let's see if we can get this fixed quickly.

What make and model device do you have? Is SSL checked on the corporate email? Have you tried deleting and readding the  email account? If not please delete and readd the email. Are you having a issue with Gmail on the device? Are you using a third party application on your device to view your corporate email? For example K-9 or Touchdown.

Please let me know the answers to these questions, so we can assist you

Thank you

JoeL_VZW

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