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charged wrong amount on new phone customer service wont fix it lied to

Hi,

Check out the space 'droid' in Verizon Wireless Community.

Edited out personal information<
i bought a droid incredible 2 they told me on the phone it would only be a 10 dollar payment for it on special with a two year upgrade down from 161.99 i talked to them for quite a while and made sure that would be the price then i see a 161.99 charge on my bill i call them 2 times being told they would investigate this and get back to me no call back i call again and they tell me that the charge for 161.99 is right i tell them to go back and listen to the recording they say they cannot do that i cannot believe that i was lied to like that and they wont even go back and see that i am being screwed they said file a complaint online cannot find were to file a complaint

Message was edited by: Moderator

Comments

budone

I am lost in your post. What would only be a $10 payment??

Also, if you can edit the post to add some punctuation. Everything is written into one sentence

askjeeves

I agree. This whole post was extremely hard to read.

askjeeves

I would also like to point out that listening to calls is something rare and usually cannot be done because there are so many different departments, and only the department can pull a call, and its still not even gauranteed. Most call centers get thousands of calls a day. It would be extremely difficult to go through those calls.

And if someone reached out to you, and I mean CALLED YOU, please do not order a phone with that person. Do not order a phone on the phone unless you dialed a Verizon Wireless number.

There is an indirect agent that reaches out to people and makes many promises, and then do not remark the account correctly so there is no way for VZW reps to verify that information.

So buy direct. Direct, direct, direct.

ciginaa

it was a special ten dollars for the phone if you upgrade for 2 more years

winchi did then they charged me a much higher price after discussing it

with them for several minutes to make sure that was how much it was going

to be

budone

I am quite certain VZW has never had a $10 Dinc 2. Now maybe a third party reseller had one, but not corporate VZW. You would need to get with that seller to have this recified.

bigtitan

Just want to point out that vzw most certainly did drop the Droid Inc 2 down to 9.99, saw a few articles online about it back at the end of January... Although i must admit that I never went on vzw and saw it myself.....

unknown

I believe the Droid Incredible 2 was recently $9.99 on the website but the pricing was only for new/adding lines and upgrades were not eligible.

gina7239

Sometimes online prices are different then through the phone. I agree sometimes people third party people do call about selling u a new phone telling u what upgrades u have.

I do remember that 9.99 for dinc 2. Not sure if it was online only.

ChristinaB_VZW

Hi ciginaa,

I know that this is a situation that you do not want to have, and I would love the opportunity to get to the bottom of it for you. I'm sure I can address this for you and find a resolution. Please send me a Direct Message with your name and mobile number, I'm happy to help you.

Christina B

VZW Support

ciginaa

>Message deleted as it contained personal info. A Direct Message has been sent to the user on how to contact Christina B privately<

Message was edited by: Verizon Moderator

aml7jjm

I had a similar problem, and I saw it for 9.99 as a special promotion. I am going threw issues with them every month now about things that certain represenatives tell me and then I get trasfered and no one know's what's going on. Hope it was fixed for ya!!

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