Dear Verizon, Thank You For Breaking My Rezound With Yet Another Defective Update

Dear Verizon,

Can I please have my pre-upgrade Rezound back. It was working so well. I never had any problems with my data connection, or the speed. Now however, I can't get 4G. I have a 3G icon, but no arrows and it doesn't do anything. Occasionally I get 1x which is the only thing working, so I suppose I should be grateful. I tried to download an app, but that has been 2 hours now. I'll be lucky to be able to post this. Also, after the update, my network speed dropped dramatically.

Wait a minute, my download just connected via 1x and gave me a message that the application already exists. That's surprising because it doesn't show up anywhere. Not under All Apps, or Settings/Applications. Not even as a Widget. If it exists, where is it?

Congratulations on turning my Rezound into a Thunderbolt. You did the same thing with it. My Thunderbolt started out as a good phone with a good network connection, bu every upgrade made it worse until I finally spent the money to get the Rezound because it had a great network connection. Emphasis on the word "had". I think I just discovered your grand plan. Just keep screwing up our phones with your updates so we'll buy new ones. How about giving us a choice of whether or not to upgrade instead of forcing them on us because a lot of us don't want any more of your upgrades unless it's to revert back to the last one that worked.

I'm not the only one having these problems, but since you don't have a Rezound forum you may not have heard that much about the havoc you've caused. Please feel free to check at some of the Android sites that do have Rezound forums.

I know. I know. Do a Factory Reset. Thank you. Just what I wanted to do with the rest of my night. Rebuild my phone that you broke with your update.

Thank You

Accepted answers

Tidbits

Couldn't say. The RIL is closed source. So without getting a new RIL(one is coming with 4.0.3) we don't know how it'll work out. I have a group of friends(me included) are working on an Open Source RIL and we are not sure if we can do a better job.

Basically any update from Google is just that or any app for that matter. Programmers tinker with their code and hope for the best. No matter how much testing we do... We just don't what will happen in the real world until after it happens.

All comments

Tidbits

Pat... Verizon does nothing with the source code. If something like that then it is HTC that broke the phone...

You don't have to believe me... I don't care if you call me a shill and what not... Manufacturers have been given a break for a long time, because it's always easier to blame the carriers...

pat3332

Tidbits,

I know you're not a shill. I don't think I've ever seen you give any advice yet that wasn't knowledgeable, well thought out and helpful. It has always been my understanding however that HTC writes the code, but that Verizon tests it before releasing it. I may be wrong, but sometimes, right, or wrong, I just need to vent my frustrations. I try not to be too ugly about it, just enough to feel better.

Incidentally, I'm not posting at the HTC forum, because posting on their forum and expecting a response is somewhat frustrating in its own right.

Thanks

Tidbits

Verizon can only go so far with testing. With the way people cry about the delay of updates it often forces the hand of carriers to release an update. It's a no win situation for them.

pat3332

I've always felt the same way and have never asked for them to hurry an upgrade release because I want one that works, not one that was hurried. I wasn't even expecting this upgrade because I thought Ice Cream Sandwich was going to be the next upgrade. I know that all phones may react differently to an upgrade, even iPhones aren't exempt from this problem However, I do wish they would give us a choice instead of pushing it to us whether we want it or not. Yes I can defer, but that only keeps it from downloading at that moment. Unless you don't require sleep and have nothing else to do but stare at your phone for 24 hours a day, you will eventually get the upgrade pushed to your phone. I just would like a choice, then I would have no one to blame but myself.

Now I'm fighting with Google about this problem with the app because they keep telling me there is nothing they can do because it was a free app. However, according to the charge on my bank account, it cost $7.99. I don't usually have problems like this and old age has made me cranky.

Tomorrow will be better. The phone and I just need a good nights rest, preferably in separate rooms.