After sending videos on Razr, there is no sound on the playback of them. The audio plays fine on the phone, but will not play after being downloaded. Any thoughts??
Hi ryanc74! Can you share a few things about these videos? First, does this happen with every video you send or just to certain contacts? Do any of the recipients use Verizon Wireless or are all of them with another carrier? Have you tried downloading any of the videos to a computer and then emailing them? If so, does this still happen upon arrival? Have the recipients tried to download the videos to a computer and play them there? Dion M.VZW SupportFollow us on Twitter www.twitter.com/vzwsupport
Dion,
The videos have been sent to an email acct and a phone on the verizon network. The volume is very very faint to the point where most sounds are not heard. Any advice would be appreciated.
Thanks
Ryan
Ryan, How is the volume prior to the videos being shared? Have checked the volume on the videos while recording? It's possible that the volume needs to be adjusted during recording. Let me know what happens. ChaunceyM_VZWSupportFollow us on twitter @VZWSupport
