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My local Verizon store and lying customer service reps

I bought 2 Droid Bionics right on 9/8/11 hoping to finally obtain and use a great smartphone. However, it was evident during the fist week that I was having the same problems that everyone else is having contained in this discussion group (keyboard issue's, phone shutting down, etc). Therefore, I went back to my local Verizon store to exchange the phone so I could get a completely different smartphone. Well, they talked me into waiting for the "software upgrade." They assured me that everything would be fixed after this upgrade, Needless to say, I still have my Bionic and it still has the EXACT same problems that it had the first week I bought it and it ticks me off everyday. Thanks Verizon for making keep a subpar smartphone. What makes me sick, is that I have a family plan and I am paying the outrageous price for multiple data packages with a crappy phone. My stepson's phone has the same issues as well. I was totally ripped off by the customer service reps and still am getting ripped off by the outrageous bills that I receive. I can't even downgrade my plan because it would even cost me more money. Thanks again Verizon. After years of sticking with Verizon, I will probably dump them all together after my contract ends. Signed, very unhappy!

Comments

kjclls

I quit dealing with the direct Verizon retail stores a long time ago. Gets old. You can get 10 different answers from 10 different reps. When I bought my last MiFi a few months back I used www.cell-shack.com. I actually had an issue with the connectivity and they swapped it out no problem with just one phone call. Anyways, just a note for future reference. Hope you can get your issue worked out.

bigtitan

I have had similar issues with customer service reps in VZW corporate stores and also with sales people in most outlets that sell cell phones. Talk to 10 sales people and you'll wind up with 10 different stories and rarely will any of them be close to accurate.

I've decided to stick with VZW because I've had okay success with them online and over the phone...plus, I'm not impressed with other providers customer service either so for me, VZW wins on the basis of coverage and reliability.

Sorry for your troubles, and as the other poster suggested - try out your luck with another online retailer of VZW products.

unknown

Good Afternoon trs10,

I understand the importance of having a reliable device to meet your wireless needs. I know you paid good money for the Droid Bionic. This handset is one of Motorola's most advanced smartphones and it should not be performing the way you have described. There is a new software release that was introduced starting February 7, 2012. I have provided a link below to assist you with the update and it includes the benefits of the new software as well.

http://goo.gl/tH0N4

JonathanK_VZW

VZW Support

tmt13

I am not sure if you opted for insurance or not, but if you did I would recommend dropping it and getting coverage from SquareTrade. I have not had to use mine but all the reports are that they are very responsive to issues. Plus it is half the price. As long as the phone was purchased withinthe last 30 days, possibly more if you call them, then you are eligable. Good luck.

Sorry, just realized you stated buy date of 9-18-11.

trs10

Jonathan, thank you for the message.

However, it states on my phone that my device is up-to-date and I checked for the download again tonight (2/7). Therefore, my phone still functions the same way, which is mediocre. Again, I know that this is Verizon's most advanced smartphone, but the texting, the shutting down of the phone, etc is annoying and there are no changes in performance

I am still disgruntled in the fact that I should have a different smartphone, but again, I was convinced to keep this one by Verizon employee's. My step son still has the same issue's as well.

So, I bought two expensive smartphones with mediocre performance. I originally bought the docking station as well and that did not work properly either. I did take that back for a refund and I still wish I had a different phone. My wife has a Samsung Fascinate and that phone works far much better than the Bionic.

Lastly, I work for a company that has 10,000 plus employee's nationwide and we have a Verizon contract. I am on a select board for issue's like this one. There are hundreds in my company that are not happy with the Bionic and to pay the obscene extra data package price puts that business practice on the same level as the cable companies. A complete rip off.

I currently have a petition at work to change wireless companies.

Thank you for your assistance. Tom

cerileypm

BEEN THERE AND DONE THAT !!!!!!!!

cerileypm

YES I DID

cerileypm

WHAT IN THE H___ ELSE DO U WANT FROM ME ?

davegr

Yeah, because changing wireless companies is going to fix the problems. Time to switch to blackberry.

aztheroth

I had the same problem with Verizon last year. I bought the HTC Thunderbolt last April (2011). On May (2011) they sent the famous update that made the Thunderbolt unstable and rebooting very 30 to 60 mins. It was 5 days after the 30 days replace warranty and even when it wasn't my fault they didn't want to replace the device for another brand. They told me the same thing, that the next update was going to fix that problem.That was on May/2011. Months went by and no fix came out until late summer and wasn't even a complete fix. I didn't wait that long neither, I fixed it myself. I recommend to everyone return/replace your device if you are on the 30 days policy and don't believe them when they say "there's a fix coming out soon". They don't have idea of when a fix/firmware update is coming out.

I wish Verizon can be more responsible for the equipment they sell instead of starting to blame the manufacturer. They are selling them, so they should be replacing them.

katieclay

Verizon needs major competition to make them wake up.. Before they used to be awesome but now that they have gotten so wide ranged they suck as far as customer service, lies and changing stuff without your knowledge... I for one am sick of it and really thinking about changing service even if I have to go to a crap service just because I would rather have honest and courteous people than anything. I am tired of my plan being changed without my knowledge and my bill jumping to crazy amounts in which I am only budgeted for a certain amount... It is constant with them..

davegr

Strange, I've been with VWZ for 8 years...and even had Airtouch/Airtouch Vodafone a few years before that and my plan has never changed without my knowledge. I'd bet you money your plan has never "changed" without your knowledge.

bigtitan

I am dealing right now with vzw because they switched my data plan without my knowledge and they fully acknowledge that the problem was theirs and that there was no way i would have known. It does happen.

davegr

Okay, so it happened once and they admitted fault. Sounds like a different situation. It's not CONSTANTLY changing.

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