Droid Eris touch screen not working

cfarrell856

I have the droid eris. I got it off a friend and its been working just fine and all of a sudden the touch screen stopped working. i tried taking the battery out and putting it back in and it still doesnt work. i cant slide and unlock nor are any other touch buttons working. any solutions?

unknown

Hello cfarrell856,

Without a touchscreen, you don't have a phone! We need to get your phone fixed quickly! There is an alternate master reset that you can perform without a working touchscreen. I will include a link with the steps. If the reset does not fix the issue, then it's hardware related and you will need to activate another device. Let's hope the reset fixes it!

Click here and follow the "Alternate" method: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=27431

Thank you!

Katie H

VZW Support

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