HTC Rezound screen cracked in less than 30 days

My htc rezound screen cracked the first time i dropped it, the phone is perfectly fine except for the cracked screen, so i was wondering if there was some sort of warranty that would replace my phone or screen since it was withing 30 days? and since its within 30 days i can still purchase insurance on it, so i was wondering if i got insurance and filed a claim if they would replace my phone or screen and how much would it cost? or could i just walk into a verizon store and ask to get my screen replaced? just could someone please tell me my options?

Accepted answers

AnthonyTa_VZW

Hello jdnja,

I know it was a disappointment to have this happen to you; so I would like to assist with options. Just as mentioned by the other Community members, the screen damage would not be covered under the manufacturer's warranty. If you don't have insurance on your device, please reach out to me directly so I can provide you other replacement options such as purchasing a Certified Pre-Owned device or maybe even purchasing the device of your choice at full retail. I'm happy to assist!

I hope we have answered your questions, and have addressed your concerns.

AnthonyTa_VZW

VZW Support

All comments

demmo86rt

I think your only option is to set up the insurance and try to get it replaced. Not sure what the policy is for how long you have to wait before filing a claim, but you will have a $100 deductible.

TrippyCat

I did the same thing. The warranty doesn't cover it. Verizon insurance will end up costing you more than the phone is worth. I ordered a new screen for $50 from RepairsUniverse.com. It just arrived today so hopefully I will be able to put it on myself.

B33

Demmo i Won't respond to this like i would really like to.. i will just say i don't leave the store with a new phone without insurance!! B33

Wildman

TrippyCat wrote:
I did the same thing. The warranty doesn't cover it. Verizon insurance will end up costing you more than the phone is worth. I ordered a new screen for $50 from RepairsUniverse.com. It just arrived today so hopefully I will be able to put it on myself.

I am not sure insurance will cover this because it sounds like the OP doesnt already have insurance and this isn't a manufacturer warranty... Did you order the screen or the digitizer? When you drop it and crack the screen but the screen still works its the digitizer bot the screen.

Check out this http://www.amazon.com/Rezound-Touch-Screen-Digitizer-Replacement/dp/B006ORMHJA

TrippyCat

"Glass Screen Digitizer". Your link is what I ordered. When you get your phone from the manufacturer they have already glued the glass to the digitizer. If you would like to separate them, be my guest and go ahead. This first time you will have to replace both. You can order the glass and digitizer separately and if you break it again, you will not have to replace both. Its only $45 which is a lot cheaper than phone insurance considering you would still have a $45 deductible + monthly payments if they even accepted your claim. Or you can just have a cracked screen for the next year and a half.

Wildman

I understand and wasn't saying your suggestion was incorrect, I was just making sure you got the digitizer because a number of users dont realize that its the part that is damaged not the screen....

Also you can remove the digitizer with a blow dryer or heat gun easily but if you get a good price on both that is a better route to go..

Since you appear to ready to tackle the fun, maybe it would be nice to record and post a removal video since no one has torn down the Rezound just yet...

AnthonyTa_VZW

Hello jdnja,

I hope we have answered your questions, and have addressed your concerns.

AnthonyTa_VZW

VZW Support