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Helpful Customer Service?

Does anyone know how to get in touch with an actual person who can be helpful at Verizon? I continue to be charged for a defective phone I returned. Used the label, shipped it as directed, have receipt numbers, FedEx confirms it was delivered, but Verizon says they don't have the phone. I was actually accused yesterday of shipping them an empty box. Don't know what to do. Very disappointed.

Comments

Ann154

Are you not calling customer service (1-800-922-0204) and asking nicely for some assistance?

peakcomp

Verizon has had a long, long history of receiving returned phones via fedex...and many many people do not keep their tracking information and then they attempt to bill the customer for $$$ because they never 'received it'...

If you have your tracking information, and refuse to credit the returned phone charge...I would start filing reports with BBB, FTC, and your state's Attorney General's office.

Verizon will surely respond then.

I see no excuse not to credit you due to their lack of proper processing of your return. Especially with a tracking number and proof of delivery.

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