I have a Samsung Continum. Samsung sent an update about a week ago, and this phone has been reduced to "turtle speed".

lorbut

Has anyone had issues since the update came out?

My husband and I both have this phone.

Typing on the keyboard to send messages is delayed, viewing photos- the phone locks up.

I went to our local Verizon Store where the clerk removed the battery to "reset" the phone.

It did absolutely nothing!

Any suggestions?

ArnettH_VZW

Hello lorbut,

The Continuum is a great Galaxy S phone that has a dual display and  wonderful screen resolution! I love how the ticker on the second screen provides real world updates on the key information like weather and text messages! There a few elements that could be causing the slow response from the device. Can I assume that the two devices that you are inquiring about does not have any physical or liquid damage? Also, what is the exact software version that you and your husband have on your Continuum(s)? Below are a few troubleshooting steps that you can try on your devices to get this issue resolved.

• Verify that the you have a Verizon Wireless approved software version.
• Remove any unused apps or widget from the device.
• Delete long threaded text messages from the text message inbox.
• Transfer and save all pictures, videos, and music onto a memory card.
• Perform a factory reset on the device. (See link below)

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=36055

Should you decide to perform a factory reset using the link above, it is highly recommended to back up your contacts and your calendar entries. Backup Assistant is a great app to save your contacts onto My Verizon. Calendar entries can be saved on your Gmail account. Once the reset has been completed then the device will start a tutorial to go through the activation and setup process. Once you have completed the tutorial, please test call voice and data services. If you notice a distinctive lag time from your command and the device reaction then please reply to this message for additional assistance.

Thank you...

ArnettH_VZW

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