my samsung charge lost all my contacts.

JOHNNYMACK77

i restarted my samsung charge because i could not send a text with an attached photo,,when the restart was completed i lost all my contacts.is there a way i can get all that information back on my phone since there was a memory in the phone..:(

ArnettH_VZW

Hello JOHNNYMACK77,

Sorry to hear that all of your contacts are erased. Since I don't remember anybody's phone number anymore, I can certainly empathize with you as to how important your contacts are! On a more positive note, may I ask is your text message issue resolved? If so then that's great news! No need to fear about your contacts as there are a few options for you in such a situation. Below I have outlined some solutions for you review.

• Backup Assistant: If you had this app setup prior to the reset on your device then your contact will be stored on My Verizon. They can't be restored to your device with a push of a button once you log into the website to verify that the contacts are archived.



• Gmail account:The device has the option to auto-save your contacts to your Gmail account. Simply, log in on a computer to verify that you contacts are saved then they can be transferred back to the device wirelessly once the Gmail account is re-setup on the device.



• Store contact transfer:If you still have your previous cell phone, regardless of the carrier, then you can take both devices to a corporate store to have the contacts transferred from the old phone to the Droid Charge. Keep in mind that the previous device has to be operational for this option to work.



• If all else fails then you can log in online at My Verizon and view the last few billing statement to see a detail report of the numbers that you called and received a call from. Although this will not get you all of the number, it will provide you with the most recent calls. Hopefully, you will be able to recognize some number without the name attached.

I you have any questions or concerns as how to exercise one of these solutions then please reply to this message for additional assistance.

Thank you...

ArnettH_VZW

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