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Verizon Customer was great.

I wanted to compliment the two representatives at the Verizon wireless store in Burleson, TX. Lena and Jared. I got the new Samsun Nexus last Wed. I consider myself a tech person. I was able to setup my phone, no problem. However I started noticing I wasn't receiving any emails or text. I cannot tell you how many times I took the battery and the sims card out. I couldn't download anything. Finally I went to the store on Saturday morning, Lena helped me, she did the sims card and battery and it started working. She noticed the WI-FI was on so that was corrected. I started getting the emails and text messages that I wasn't getting. That afternoon I started having the same problem, no messages could not download apps. I was on the phone the call dropped twice. That was it for me. I have been a Verizon customer for a long time and I have NEVER, EVER had a problem with their phones or customer service. I immediately went back to the store on the same day and returned everything. I told the nice young man I was frustrated and I need to return to my old Samsun Fascinate. He promptly took care of my request and that is why I'm still a verizon customer. I thought he was going to tell me I couldn't return it but he was very helpful and very nice. Your employees represented their store and company very well. Thank you. BTW the Nexus was the worst phone I have ever had. It did not represent both companies. I think I'll start saving for an I Phone.

Comments

SuzyQ

Sorry to hear your experience with the Nexus wasn't all you had hoped . . . some people have it and love it. And it's not often on this forum that we hear good things about customer service, especially when dealing with returns! Thank you for taking the time to give the encouragement and kudos to the deserving employees.

And I hope your next phone works out better for you.

mortb

Fortunately, we too, in my neck of the woods, have courteous and knowledgeable customer service personnel. On the rare times that I've gone for help, I've never walked away grumbling. My last upgrade was a Rezound. It dropped calls left and right, something I've never experienced before. Very embarrassing and very annoying. After about five days, I had it. I went to one of the four local VZW stores and talked to one of the reps. He asked what I would like in a smartphone and showed me three or four. I tried them out and decided on the Spectrum. He took me to the counter and a nice, young lady helped me set it up and I've been happy ever since. No dropped calls. This is just one of about a half-dozen times I've gone to a VZW store for help and always walked away smiling.

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