We upgraded to it last year and have had considerable connectivity problems with it. We were told that, although it is a 4G device and our service is still 3G, the device would work fine. Tech support said that we were on the fringe of the range where we live in the mountains. This was excusable until recently. A friend with a smart phone comes over, dials his connection, sets the phone beside my laptop and connectivity is EXCELLENT. I disconnect him, reconnect with the Pantech UML 290 again, access manager says connection poor. What say to that Tech support???????