ringback tone

margegibson

I just purchased a ringback tone and it is marked as default but does not work. why?

Verizon_Support

margegibson,



Good morning! I love Ringback Tones and I'm happy to help get it working. How did you purchase the tone? If you log into www.vzw.com/myverizon and go to Manage Ringback Tones, does it show it purchased? What is the title and artist for the Ringback Tone?



If you have other Ringback tones, I recommend setting a previous tone, then reset the new tone as 'Default', that will typically force it to play properly.



Let me know the progress so I can assist further, if necessary.



Thanks!

AdamE_VZW

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