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Cannot send/receive picture messages

This issue has only started recently, say in the last 2-3 months. I receive a picture message from someone and it has a "download" button. Press the button, 10-15 minutes later, no picture but an error message: "Generic Network Failure. Message could not be downloaded." I get a similar error message when I try to send a picture message. I browsed the Forums and tried the other fixes listed, none have worked other than to Download GoSMS. Frankly, its sad that I have to turn to a 3rd party app for what should be working seamlessly through Verizon.

Info:

HTC Incredible 2 HTC version 3.5, Android Version 2.3.5

Unlimited Data Plan, Data is ON. CDMA is ON

WiFi is always OFF, cause I have never needed it

This happens regardless if I am in 3G coverage or not.

I have increase MMS file size to 1M AND number of MMS I can receive/store to 100

I have cleared the cache on all Messaging

Auto-retrieve is ON

Cleared out all old messages, so there is plenty of space

Called *228 multiple times, tried Option 1 and 2

Play mode is on Auto.

I would really appreciate any help to resolve this!

Comments

budone

Sounds like too large a file is being sent to you

Lawless13

I doubt size has much to do with it, since I can neither Send nor Receive them, regardless of size. I have tried croppign the photos to reduce size, it made no difference.

budone

Are you using a stock app for messaging? Try Handcent and see what happens

Lawless13

I DL'd GoSMS Pro.

Yes, that does let me send/receive picture messages. However, I would really like the original messaging app to work correctly, since it did up until a month ago. That and having two messaging apps and switching between the two is a P.I.T.A. :smileyhappy:

razrtothemaxx

So it's only happening with picture messages? Have you tried checking your available memory in your SD card?

Lawless13

I did. My SD card is over half empty. Thanks for the idea though!

Lawless13

I wonder if this is part of the thing Verizon started in Sept 2011 for bandwidth restrictions on 3G users with Unlimited Data plans? When I read their notice about it at the time, I didn't think I was one of the people being restricted as I use no where near the 2 (MB? GB?) of data a month. Did they expand that program?

Lawless13

Since DL'ing Go SMS, I have a new thing going on this morning. My phone is fully charged, but there is an "!" over the battery symbol on the home screen. This is getting weirder and weirder!

budone

Have you tried safe mode yet?

Lawless13

Budone.

Yes. I tried Safe Mode finally. That made no difference. But thank you for the idea! :smileyhappy:

Lawless13

I wonder if any of the Verizon folks on the boards might have an answer for this? I cannot receive any messages that originate from an iphone. They get stuck at "Downloading" and then I get an error message.

kimber1106

I am having the exact same issue. It was fine and then suddenly......nothing!

clark8611

I have the same problem...about 2-3 months ago I suddenly could not get picture messages downloaded, nor send any. I get the 'Download' button and try that but get the 'Generic network failure' message also. I also have a problem with my SD card - it's in read-only mode and I cannot do anything with it. Nothing I've tried (and I've tried a lot!) has worked. I keep looking on the boards to see if anyone else has this issue - this is the first post I've found. If I recall correctly, the problem with the picture messages and the SD card happened after automatic updates...frustrating.

Lawless13

Clark8611,

I imagine it either does not have enough people reporting the issue, OR Verizon can't fix it. In addition to not be able to receive MMS messages, I noticed this morning that when I use *228/ Option 2 to update my roaming capabilities about halfway through it makes a weird noise, hangs up from the call, and reboots my phone. This is very different than in the past.

I wonder if there was an update that didn't take?

kitch13

I am having the same issue. I am trying to find out how to change the settings on multimedia messages. I cannot set the multimedia messages (MMS) connection settings. Any suggestions? Thanks!

kitch13

The picture will download if you have on the mobile network. I have 3G on Droid Incredible 2.

myates62

This worked for me. Very strange!!!

Lawless13

I checked that to see if it was the problem. Sadly, it doesn't fix the issue for me. Thanks for the idea though!

lorlor43p

i did the *228 and then my phone restarted, i also chose the mobile network and the picture downloaded. i just hope it works next time. LOL Hope that helps

bubbagrubba

weird advice, got it from a tmobile guy, but it worked for me.....if your mms wont go through send a picture to yourself. it resets the network addresses

Ann154

bubbagrubba wrote:
weird advice, got it from a tmobile guy, but it worked for me.....if your mms wont go through send a picture to yourself. it resets the network addresses

That is actually what I do on the rare occasion my received picture messages get stuck on download .

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