I know that no one who actually makes these decisions will probably read this, and that speaks to the heart of the entire issue that's driven me away from Verizon.
To put it simply, you don't care about your customers.
Please understand, I have shown you loyalty. Through different associations, I have been offered better plans at less money. I have said no to them because I liked Verizon. While your coverage is good, there are two or three spots that I am in frequently where there is a gap in your coverage, and still, I stayed with Verizon because I liked Verizon.
I have had cellphones go haywire on me and have tried to get another phone after multiple problems (even with the insurance), only to be told "no" when I suggested upgraded at the discount price a month or so before I was supposed to be eligible - after a number of years as your customer.
So imagine my surprise to day, when I find out that I am basically locked out of getting any new phone (Since they all pretty much are now 4LTE) without losing my data plan. I was even willing to see what it'd cost to buy the phone outright - but it seems, even switching from my current device, changes my plan.
Now I know, the standard answer is "Family plan blah blah blah," or "This is a better way for our customers blah blah blah."
The problem is, your shoving the first down our throats when many of us don't need or want it, and for the second, you're simply calling your customers stupid for not knowing what's best for them.
So I'll hold on to my phone and used my unlimited data plan for right now, then when the new phablets come out, I'll be searching other plans and companies. Yeah, I know, your 4LTE network is supposed to be the best - but really, would you stay with a disloyal mate just because he/she can give you answers or change the channels faster than someone else?
Sorry to see you value loyalty a lot less than I and many others do. Someday I hope you'll find out that "Legal" doesn't mean "right."
