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Droid DOES crack easily...

So... I waited for this phone for over a month because of the backorder. I even had my backorder backordered another 7 days!

I am not going to sit here and deny that the Incredible is an amazing phone... on the inside. Honestly, it's a beast. The battery life blows, but that's understandable because of all the resource-demanding apps that I run.

Anyways, back to my story line... I go to charge this phone, I lift it off the table and unplug the miniUSB, and the compact Incredible device slips out of my hands and hits the floor. Maybe I was being TOO gentle with my phone, I don't know. But this was a VERY short fall... I'm talking 3-4 ft. at best. Phones are dropped ALL OF THE TIME, and even more so after people have them for long periods and get too comfortable with them. I'm not denying its my fault that I dropped the phone... but seriously... this phone is INCREDIBLY fragile. Too fragile for how INCREDIBLE they make it seem to be.

I also am an advocate of always having a case on your phone... I even went as far as buying the screen protectors to ensure I kept this device from scratches, etc. I had the case and screen protectors on the phone when it hit the ground.

The device now has about 20 little cracks filling the upper right corner of the phone.

I have never seen a phone break so easily...

Yea, I have insurance on the phone... and although, I am thankful I can get a brand new phone for $89, I am not a fan of having to get an entirely new phone over a screen crack.

DOES Droid do screen replacements? It seems to do everything else, including breaking the first time you drop it.

Thanks for any feedback.

Comments

jrkroeg

Thought I'd include a link to what my phone looks like....

Apparently, this wasn't some phenomena... other people recognized just how overly fragile this phone is too.

My phone is just the upper right corner, so this guy has it a bit worse than I do...

http://www.droid-life.com/2010/05/27/quick-tip-dont-drop-your-droid-incredible/

Ugh...

AZSALUKI

that blows!!! however, i think it's like any other phone....dumb luck as to whether or not it breaks. i've dropped mine twice (once on cement and once on porceline tile, from about 4 feet....my 3 year old actually ropped it from the table the second time). i use a plastic snap on case (which i'm not a fan of). both times the case popped apart and flew a couple ffet from the phone, but only a tiny scratch remains on the actual device. i dropped an old flip phone (samsung) a few years ago on cement (from 3 or 4 feet) and it looked like it had been shot at close range!!!

jrkroeg

The crack appears to be only on the external plastic that is covering the LCD screen itself. I have to imagine this can be replaced for relatively cheap...

Anyone have ideas? I know IPhone has screen replacements.

I can only assume this will be offered for the Incredible, as well.

judi24ever

OMG, I'm having the same problem. I was called by VZ every other day from January until May to upgrade to the best phone ever, according to them. I had been waiting for VZ to FINALLY get the iPhone after 3 years. I finally gave in in May and ordered it. I waited 6 weeks for it and also got another 7 day delay. I finally received the phone and it is a great phone. I've had it for 11 days today and I too dropped it less than 3 feet onto plush wall to wall carpet (the absolute first fall). The phone fell face up and hit nothing else. I picked it up to find the screen totally distorted. bought the suggested ruggedized cover and the screen protectors. I can't even use the telephone feature b/c I can't see the screen to dial the number.

I called VZ as soon as I got to work to be told in no uncertain terms that they are not going to stand behind it. That they shouldn't be responsible for my dropping it. I agreed that it wasn't their fault that I dropped it, but it should certainly be made better then that. The phone is 11 days old and fell less than 3 feet onto carpeting. When I asked to speak to a supervisor, Leon Bennett, I was told by him also that they would do NOTHING. I asked what my options were and he told me "not much." Now I've been a VZ customer for almost 20 years. I have NEVER had a problem with a phone. Never made a claim or returned a phone. I am not a child, I know how to take care of a phone. I understand this is an electronic device (as I was told). But let's remember, it's a PORTABLE PHONE, not a piece of crystal. When things are portable, they can fall. When you spend more than $300 for a phone, I certainly expect it to last more than 11 days. I CERTAINLY expect "America's Most Reliable Network" to stand behind the products they are pushing on people. I now have a useless phone and am ready to pay the early termination fees to switch to AT&T. I have 4 phones on this account and I am ready to cancel all of them. I think this is outrageous on VZ's part. And if they don't want to stand behind it, they should certainly make HTC stand behind it.

I would not recommend this flimsy phone to anyone. Save your money.

AZSALUKI

judi.....i've been with vzn for 10 years and doubt i'd ever switch. but if you dropped it on carpet and they eran't willing to do anything, then that may just be enough to make me leave as well. i would try going into a store near you. try a couple different ones. i can't believe they'd let you leave and take 4 lines over giving you a new phone. i assume you don't have the insurance on the phone?

budone

Judi, what do you mean by, "The screen is distorted"? Is the screen cracked? Or is the display just ..... I dont know, lack of a better word, garbled?

aaronc29

hey well if u only had ur phone for 11 days then u can always add insurance as long as its within the first 30 days , and 24 hours after that ur insurance should be active....so this is ur best bet.....i recently had a my incredible stolen and when i called verizon they told me i had no insurance "witch i did", but someoneon there end removed it from the account at somepoint, anyways the rep told me because my phone was with in the 3 she could add the insurance and i call the insurance the next day to file the claim, so i dont know y that wasnt an option for u, altough u do have to pay for the 89$ deductable its better than being out of a phone

Ejanks

My Droids camera lens cracked.

Just a wee bit.. not enough to affect the cameras field of view but, its a shame that it happened.

I dropped the phone from a substantial height, about six feet. (bunk bed..)

Funny- people write of their screen cracking from three or four feet. my screen is tip top.

(I do have a screen protector on the phone, maybe that added some stregnth or structure to the screen. I HIGHLY recomend screen protectors!)

Its obvious that the camera lens is a removeable part- does anyone know, should i contact HTC about getting a replacement lens or, verizon? I wouldnt want to use the warranty. its like a 90$ fee.

Trisith

Same as Ejanks.. Oddly enough, after I read a similar post and I was texting.. my friend scared me and I threw my phone up a bit and it hit the floor (was a rather hard surface...) Zero cracks. Luckily, not even the camera part cracked.. (Whew!)

Don't have a quality screen protector?! Your problem. Get one. These phones aren't your old flip phones, EnV touches, dah-dah.. You actually have to give them a little protection... And why not? It's like a whole $10 max at Best Buy for that screen protector and if you're sweet.. They might install it for you, free.

And Ejanks, I would maybe contact HTC first, just to see if you can by chance get a free replacement lens (Let's hope!!!) If not.. I'd just have Verizon do it since they can probably do it right then and there within the store and you have it back within the same day... Given they have that part.

Ejanks

Ive contacted HTC about the lens, Maybe they have answers to your screen issues. Ill let everyone know what the results are here.

jslynch

Mine fell from hip level to asphalt parking lot without and survived without a scratch. I have a creen protector and verizon case on it.

y0diggity

Trisith wrote:
Same as Ejanks.. Oddly enough, after I read a similar post and I was texting.. my friend scared me and I threw my phone up a bit and it hit the floor (was a rather hard surface...) Zero cracks. Luckily, not even the camera part cracked.. (Whew!)

Don't have a quality screen protector?! Your problem. Get one. These phones aren't your old flip phones, EnV touches, dah-dah.. You actually have to give them a little protection... And why not? It's like a whole $10 max at Best Buy for that screen protector and if you're sweet.. They might install it for you, free.

And Ejanks, I would maybe contact HTC first, just to see if you can by chance get a free replacement lens (Let's hope!!!) If not.. I'd just have Verizon do it since they can probably do it right then and there within the store and you have it back within the same day... Given they have that part.

I'm with Trisith on this one. If you had a $400 laptop (which is also portable) and dropped it (onto any surface) would you expect the manufacturer or retailer to replace it? Or if you bought a new car and backed into a pole at the store and tore up the back bumper, but you were only driving 5 mph, would you call the dealership and tell them they should give you a new one becaue you weren't going very fast and that it's their fault because the car was too fragile? If so, you're bolder than I am. These phones may be portable but they're still highly sensitive and susceptible to breaking when dropped. My suggestion: Don't drop your $400 phone. If you were carrying around a $400 bill (if there was such a thing), would you not be careful with that? Same concept. High tech comes with a high price. If you aren't willing to take care of it, then get ready to pay up. 3', 4', hardwood, asphalt, carpet, water; it doesn't matter. They can break on anything, even if it seems like they shouldn't.

People have to realize that the luxury these phones offer isn't cheap and small mistakes can be very costly. This ain't mom's old flippy, folks. It may not seem fair or right, but it is what it is. Buyer beware.

marchhare

Jr, sorry to read of your experience. Can you tell me if your Inc was in a case and what kind? Thanks and I hope this is quickly resolved for you.

jrkroeg

http://www.verizonwireless.com/b2c/store/accessory?action=refineBySubCat&subCatId=2&subCatName=Covers,%20Clips%20&%20Holsters

Well, here is the total list of Verizon Wireless supported cases and covers specifically for the HTC Droid Incredible. I assumed that going with a Verizon Wireless case would be the best way to go because otherwise, why would they support them?

This case was actually recommended to me by the sales rep (who was probably the best rep I've ever had... despite the fact this phone's durability blows). He also recommended the screen covers, too.

The case I went with was this one:

http://www.verizonwireless.com/b2c/store/accessory?action=accessoryDetails&archetypeId=12056&page=1

I picked the toughest looking case that there was... it's VERY ugly in appearance, but it was what I thought would protect my phone.

If I were to do it all over again (which I will have to), definitely DO NOT get this case. If the phone is dropped, especially without the front, optional, "slip-on" cover, the phone has a lip on the front of the screen that only greatens the impact for its falls.

I should mention that the screen cover was on my phone.

/bump, any updates from anyone regarding screen repairs?

AZSALUKI

i got the cheap snap on plastic case. i hate it, but i am starting to wonder if, by the case exploding when it's been dropped both times, that maybe the case took the impact for the phone??? each time i watched it drop and saw the case pop apart and fly a few feet from the phone, i cringed. i still don't like the case, but i guess it's done it's job. as far as insurance goes, you are right. NO WAY am i ever buying insurance if it $72/year (i believe it's $6/month??) just to pay an $89 premium. i've declined insurance for 10 years worth of purchasing phones. i figure if i break this and have to drop $400 on ebay to replace it, i've still saved a ton of $ over the years. i'll chance it and if i have to buy an old droid or ally or somethin until my next upgrade, so be it.

jrkroeg

Seeing if anyone has any updates on this?

Seeing how Incredible forum thread for backorders is not nearly as possible, I assume everything is beginning to settle in.

In case you are just now joining this thread:

I experienced a pocket drop which caused the screen to crack. I have insurance, but find the current price to buy a new Incredible to be far too expensive right now.

This crack did not effect the phone's LCD screen, or cause the phone to become inoperable in any way. Due to this, I would not like to get an entirely new phone, as this would be unnecessary, and if you really want to get down to it--probably terrible for the environmental initiatives of phone companies everywhere (hehe).

I need a solution for Incredible plastic cover repair (not the screen itself). This is a protective coating in front of the Incredible.

Does Verizon offer this solution... I imagine it would... if not, external vendors would be acceptable, but not nearly as convenient (and I don't want to break any contracts that would cause my phone to become ineligible for insurance, etc.).

Thank you in advance for any updates... and any VZW reps please feel free to comment.

Best,

Jason

alotonmymind

Sorry to hear about our misfortune, I have dropped my phone twice once on carpet the other on tile, the drop on the tile knocked off the back and the battery came fling out. Needless to say it survived. I don't have a cover anymore because I like to show off just how thin the phone is, after the last drop I might just reconsider, LOL

Gizmo0423

I agree. This is an awesome phone. I am disapointed in how fragile it is. I was at the pool going to step out of my shorts qnd my phone slipped out of my pocket. It was not even a foot off the geound and it has several craxks across the screen. I am really bumbed because I have no insurance and have only had my phone for 6 months. I have a long time before I qualify for a new phone.

budone

Let's see pool, thus concrete (if inground) yep that will crack a screen. Heck you were tempting fate having a phone at the pool.

djm21

It sounds like to me you either need one of those cases that makes the phone next to indestructible or a phone that is next to indestructible Because if you going to get that upset that is what I would do they are out there

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