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Facebook Messenger...uggghhhh

rdsxgrl2004

So a friend gave me a Samsung Galaxy. Not the galaxy s, just the galaxy. Works great. I downloaded facebook messenger tonight, and now it doesnt even get to the main screen, so I can delete the damn app. Everytime I unlock my screen to go delete the app, it comes up with an error that says " The process com.sec.android.app.twlauncher has stopped unexpectedly. Please try again." Then it says force close, so I hit that, and it just goes back to the main screen, I still cant do anything, then the error message just keeps coming up. Ive shut the phone off and turned it back on a million times, taken the batter out a million times. Any ideas on what to do?

Comments

Ann154

That process that is force closing is the TouchWiz launcher. It is the same app that controls the home screens. If you have TouchWiz, then you don't have the Galaxy Nexus phone. Do you have the Fascinate or the Continuum both of which are Galaxy S series of phones? I would suggest pulling the battery from the phone for about ten minutes, reassemble and power on the phone. Let's see if that helps.

Verizon_Support

Hi, rdsxgrl2004!

I want to ensure you get the best possible experience out of the device! @Ann154 brings up a great point about the error message you are seeing. Can you please confirm which device you have?

Thanks,

AdamE_VZW

Follow us on Twitter @VZWSupport

smashogre

You should be able to boot into 'Safe Mode' and un-install FB messenger to test if that's causing the UI to crash. You have to know which model you have, then google:
"how to start in safe mode (+the model )"

ex. "how to start in safe mode, samsung galaxy fascinate"

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