I switched to Verizon a couple of months ago. I placed the order over the phone for two lines of service. One line I ordered a Samsung phone and on the second line I ordered an Iphone. When I received the package I had two Samsung phones. I was told I could go to a local store to exchange one of the Samsung phones for an Iphone. The problem is when I placed my order I requested to have insurance on both phones. Some how insurance was only placed on the line with the Samsung. What can I do? I was told that I had 30 days from purchase to add insurance on a phone and I am well beyond the cut off date. I requested that the original telephone call be reviewed but was told that it wasn't possible. Please help!
Thanks.
