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Received text about a web purchase and confused

Early this morning I received a text message from Verizon stating a phone on my line made a web purchase. 1. The line in question doesn't have data, as it belongs to a teen and it isn't a smartphone. 2. Said child does not have log in information to gain access to the account and 3. I have no idea where to locate said purchase that text message said I could view.

I spoke with my teen and he informed me that he also received the text and that he most certainly did not make any web purchases and that he couldn't if he wanted to since he doesn't have internet on the phone.

What gives? Can lines me hacked?

Comments

Verizon_Support

Hi Nichole77,

As a consumer I realize unexpected charges can be frustrating and I am here to help! I can happily review your account in an effort to identify what transpired. At your leisure, follow and Direct Message me your name and wireless number. I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

Charlottelittle

I have recieved a text messsage say a web purchase has been made. it said for details go to the myverizon web site to view or block the purchase. No one has a made a purchase. I can not find how you view it on the website so it can be block. Please help so this purchase can be blocked. The number it said was xxx-xxx-xxxx were the web purchase was made. Please call or text at xxx-xxx-xxxx concerning this.

>Phone numbers deleted<

Message was edited by: Verizon Moderator

Verizon_Support

Lets get to the bottom of this, Charlottelittle! What number was this text message from? Did it provide any information on the purchase itself, like name or price? Are you enrolled in any premium texting services? This will help us better understand the purchase. You are also able to login to vzw.com/myverizon to view the most recent statement to see what charges exists. Please keep me posted!

Thanks,

AdamE_VZW

Follow us on Twitter @VZWSupport

1058Knights

I received the same kind of text, and cannot determine what web purchase was made. The text cites my device's phone number, but I have not made any web purchases that I'm aware of. Very little info was included in the text, but it came from the same number that sends out my monthly billing alerts, so it seems legit.

It says: "VZW FREE MSG: [my phone number] on your wireless account has completed a web purchase online. For details or to add web purchase block go towww.verizonewirel" with the end of the sentence cut off.

justahelper

hmmm.....it can be purchase online as thirty party website or something on facebook....you might want ask the user if they had shared number on any website recently or try to call *611 from your device to obtain more info....it might take time before customer service can see or have any report on your account on that....

emergination

I'm having the same problem. Received text message from Verizon sayingMY phone mad "Web Purchase Online" and directing me to go to www.verizonwireless.com. When I go there, there is no indication of any recent purchase of any kind. No indication of and messages of ant kind. I called my wife and daughter; they made no purchases. Info has not been shared with anyone else.

Whether or not a purchase was made, sending an alarmist message that links one to a page with no relevant information is exceedingly frustrating. Shame on you guys.

I don't have time to screw around with your process. I'm not willing to pay for something I didn't buy and I'm not willing to spend any more time trying to figure out what happened. The message came from you. Fix it. Not just for me, but for everyone.

sslahey

I just received the same text message, and i know I did not purchase anything online with my phone and I can not find any information in My Verizon about purchases. I am freaking out as well.

My text message reads as follows:

VZW FREE MSG: (my phone number) on your wireless account has completed a web purchase online. For details or to add web purchase block go to www.verizonwirel

The number its from is - 90080004000

I would like to add that I am not on facebook, so no purchase could of came from there.

Any help is greatly appreciated.

Verizon_Support

Hi 1058Knights!

Noone wants to get a confusing message about a charge you've incurred. Let's get this figured out once and for all! I've followed you in the forums. Please accept me and follow me back. You will then be able to send me a DM with your name and mobile number. I'll be happy to check into this for you and find a resolution.

Thank you!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

Verizon_Support

Hello sslahey,

Wireless security is a top priority to us. As your wireless provider, we want to ensure that you are not affected by any unwanted or unauthorized activity. In order to do so, I would like to partner with you and investigate this issue for you in depth. May I ask for you to send me a private message with your full name, mobile number, and a 2-3 sentence summary of the issue so we can begin.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

jmwnerw

I have had a similar email and share the frustration of being referred to the website without directions on how to access the specific information that I want. I am not interested in calling or being contacted by a representative. I would simply like a list of directions for finding this web purchase information on my account online so that I may check it when I need to.

Thank you!

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