Missy, if you haven't experienced the issue, then you can't understand how frustrating it is. Text messages are so hit-or-miss on my LG Revolution, and it is so aggravating to never know if one of my messages made it through or not, and not know if I am missing messages people are trying to send me. I have also had misunderstandings caused by messages arriving to recipients DAYS after I have sent them, on the occasions they do actually arrive. This is an ongoing, widespread issue that has continued for an inexcusable amount of time. There are no updates currently that fix this, it is not an issue with a third party app, and factory resetting the phone is not the answer. I do see this as a failure on Verizon's part - not only have they done nothing to resolve this for a long time now, but I can only imagine the countless people they have put through the additional hassle of having to wipe all data off their phone and start from scratch, only to have it not improve the problem whatsoever. I like a lot of things about Verizon, and I am not here to rip on them, but this is a problem I would like to see addressed, and the more people talk about it, the more likely I hope they are to pay attention to this issue and do something about it. I find it almost humorous how people continue to post that they have tried factory resetting and updating the phone, and yet the only solution Verizon continues to post here is to try those steps. Guys - THAT DOESN"T WORK. Can you please get that through your heads and give us a different solution to try? And one other thing - this is not the early 1900s, we are not bound to landlines in our homes and offices, texting is a feature that has worked flawlessly for me since I got my first Verizon phone (that Nokia that everyone had), and today it is a common method of communication that is perfectly reasonable to expect to work as it should. The solution is not for me to somehow try to make everyone in the world that may try to send me an important message via text aware that I prefer to live in a different millennium. The solution is for Verizon to stop pulling the same tricks out of the lazy support technician's grab bag and provide a software update that actually fixes this bug.