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Droid Razr no longer can connect to GPS

Since the JB update I have been unable to connect to GPS in either Google Maps or VZ navigation. Anyone else having this issue? If so please post the way you overcame this issue or contact Support so they can get a fix underway. I insured that all GPS actions are enabled, cleared the Cache in all apps and cleared the Cache for the phone through Tech Support and still can't get the phone to connect to GPS

Comments

Verizon_Support

@tjhughes27

Let's ensure you're able to navigate using Google Maps and VZ Navigator again! Try testing by downloading a GPS Test application in the Google Play Store. You should be able to go into the app menu and reset or clear GPS. Close the application and retest your GPS apps (Google Maps and VZ Navigator). Let me know how this works out for you. Thanks!

AnthonyTa_VZW

VZW Support

Follow us on Twitter @VZWSupport

Jakeman1

With JB they added some features to is. In order to get this to work you need to go to Settings>Google>Location Settings and slide the slide bar to the right or On. By default this is turned off. Basically you need to give permission for Google Apps to access your location.

SCLori

Mine isn't working either and it's so frustrating! Evidently a lot of people have this problem because there are posts about it on every android forum I searched, but not a real solution that has worked for me. My GPS is on, I have wiped the partition cache, downloaded apps to check the GPS, reset numerous times, tried turning the bluetooth on and off as some suggested, etc.... still no GPS on maps. Please help us out here Verizon!

unknown

I have a Droid Razr Maxx on JB and the GPS works fine. I have no idea why your's doesn't. Did you go into Settings - Location Access and make sure it is on there?

SCLori

Yep, I have toggled it on and off about a hundred times today while trying to fix this actually. This is crazy. Maybe there is a difference since yours in a Maxx and mine is the original? I don't know, but if you goggle this problem you will see tons and tons of people have this problem.

Jakeman1

Have you tried turning on the setting I describe above? If that is still turned OFF then your location will NOT share with any apps. Once you turn it on, you will get your GPS back again.

You need to go to Settings>Google>Location Settings and then make sure the slide or toggle is turned ON.

SCLori

YES, it is on. This slider says ON in blue, and all 3 boxes are checked. I'm pretty sure if I could manage to wipe the partition cache, I can manage to make sure it's turned on, right? Also, I've had this phone since the day they came out - I'm very familiar with it, sorta geeky, and usually the one that fixes all the problems my friends have with their phones and computers. So, thank you, but I have done all the basics and nothing has helped - have any more advanced suggestions anyone? I tried the apps GPS Test and GPS Status and neither of them even pick up any satellites at all even tho I stood in the middle of an open field under a clear sky. I guess I may have to stop by the Verizon store tomorrow so they can attempt to get it working....

unknown

No need to get snippy. People are simply trying to help you. Good luck with it.

deosola

I'm having issues still. It started about 5 days ago and I haven't been able to get a GPS Fix since then.

Is it free to get a new SIM card?

tikibar1

deosola wrote:
Is it free to get a new SIM card?

yes, at your local Corporate Verizon store (retailers often charge for them)

Verizon_Support

That's a bummer deosola. But yes, if you need a new SIM you can visit one of our fantastic corporate store locations http://bit.ly/3SdsA to pick up a new SIM free of charge. Please make sure you've already tried all of the fantastic steps previously suggested in this post though, like clearing the cache, making sure all GPS options are turned on, even the GPS test application. These are fantastic ways to avoid an trip to the store when not needed.

Jennifer_VZW

Please follow us on twitter @VZWSupport

deosola

Thank you for your kind reply.

Is this a known issue (that of not being able to connect to a GPS? I read about it on the web but is Verizon Wireless familar with the issue?

Verizon_Support

Good morning deosola! While this is not a known issue, we are happy to explore options to troubleshoot with out valued customers. Another recommendation that has worked for me personally to improve GPS capabilities is to turn on the WiFi feature on your phone. You do no need to connect to any WiFi network but I notice that turning WiFi on helps my phone identifying my location much faster and better. Give it a try, and keep us posted. Have a super Sunday!

Antonio_VZW

Please follow us on twitter @VZWSupport

deosola

>>Duplicate post removed for cross-posting violation of the

See for original message<<

Message was edited by: Verizon Moderator

deosola

Does anyone know if this is a hardware issue (like I broke my phone) or if this is a software issue? It feels like a hardware issue but with others w/other phones and on other carriers also reporting this issue, does this mean it is Google's fault? Will Verizon go easy on me and allow me to do an early upgrade?

tikibar1

deosola wrote:
Will Verizon go easy on me and allow me to do an early upgrade?

Doubtful, especially since you indicate you're not eligible for an upgrade for nine months.

maggiemotyka

my Google maps freezes. this is new. it may work for a few minutes and then freeze. if i click resume, it goes back to where it froze and stays there. Do i need to go to the verizon store?

Verizon_Support

Hi deosola,

We are sorry to hear about the problems with your Razr. We would love to look at this a little deeper. Please Direct Message us your number. We want to reach out and troubleshoot your device with you and see if we can find a resolution. We look forward to hearing from you.

Bobby_VZW

Please follow us on twitter @VZWSupport

deosola

Who do I send a direct message to?

Ann154

Take your pick. You have to follow one of them. A number of them have responded to this discussion. Click on the browse link near the top of the community and then click on the people tab. You can search for the VZW reps username by typing in their first name. The username does included the initial of their last name. They will have a rank of Wireless Employee. One example would be

Verizon_Support

Hi deosola,

I apologize for not providing directions for direct messaging contact. Please follow me and we'll be able to engage via direct messages. I'll be happy to assist you further.

Antonio_VZW

Please follow us on twitter @VZWSupport

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