I just ordered 2 iPhone4s phones yesterday, 9-21-12, over the phone. We are finally upgrading from the dumb phones - yay! I told the customer service rep that I wanted them shipped overnight, that I needed them TODAY, Saturday. I willingly paid the cost. One is a birthday present for a college-aged son, who attends out of state, but happens to be in the area with his soccer team. I wanted to surprise him when we went to watch his game today. When I checked the FedEx tracking on my shipment, imagine my surprise when it said it is scheduled to be delivered on Monday, Sept 24th, rather than today, Sept. 21st. I am NOT HAPPY about this. Apparently the under-trained customer rep entered the wrong code on my order thus the problem. I even called FedEx to see if I could pick it up at the sort facility myself, but it is not possible. So now I have the inconvenience and added cost of repackaging the phone to ship to my son and he will get it a week late. THANKS A LOT, VERIZON - NOT! As an added note, they did agree, at my insistence, to credit my account with the $30 extra I paid to have it overnighted, and, again at my insistence, $10 to cover the cost of me having to ship the phone to my son. I was really looking forward to surprising my son for his birthday and now I don't get to do that.
