A little over a month ago my children purchased an I phone 4. I hate it with a passion. I contacted Verizon they told me it would cost me over 600.00 to change phones. I have been a customer with them for a long time too. I called Apple they told me it was up to Verizon since it had been just a couple of days from the time I received the phone they did not see why that I could not exchange my phone. To end my contract will also cost me over 500.00. I just want a phone that works. So it once my contract is done so am I. Need to find another carrier. I will take my other phones off too.